Cassandra J. Rivera
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Cassandra J. Rivera Email & Phone Number

Customer Service Manager at Aerolase
Location: Hawthorne, New Jersey, United States 9 work roles
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✓ Verified May 2026 2 data sources Profile completeness 71%

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Current company
Aerolase
Role
Customer Service Manager
Location
Hawthorne, New Jersey, United States
Company size
120 employees

Who is Cassandra J. Rivera? Overview

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Quick answer

Cassandra J. Rivera is listed as Customer Service Manager at Aerolase, a company with 120 employees, based in Hawthorne, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Cassandra J. Rivera.

Cassandra J. Rivera previously worked as Customer Service Associate at Aerolase and Retail CRM Specialist at Bmw Of North America, Llc.

Company email context

Email format at Aerolase

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Aerolase

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Profile bio

About Cassandra J. Rivera

Hello! After 5+ years spent in various service-centric industries, my two passions are serving others and eliminating inefficiency. Not only am I committed to helping companies deliver a standout client experience that speaks for itself and highlights what makes them unique, but I'm equally eager to leverage the knowledge I've gained throughout my career in support of other like-minded professionals who are also interested in rewriting the status quo and pushing the boundary of excellence.

Current workplace

Cassandra J. Rivera's current company

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Aerolase
Aerolase
Customer Service Manager
Montclair, NJ, US
Website
aerolase.com
Employees
120
AeroLeads page
Company profile
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9 roles

Cassandra J. Rivera work experience

A career timeline built from the work history available for this profile.

Customer Service Manager

Aerolase

Montclair, NJ, US

Customer Service Associate

Current
Aerolase

Tarrytown, New York, United States

Jan 2024 - Present

Retail Crm Specialist

Bmw Of North America, Llc

Woodcliff Lake, New Jersey, United States

- Monitored lead-related metrics for BMW, MINI, and Motorrad, generating and distributing multiple weekly and monthly reports.- Educated dealers and area managers on DSL guidelines and requirements, resolving any questions or concerns regarding final dispute decisions. - Processed all disputes submitted for BMW dealer sales loyalty [DSL] and MINI lead.

Sep 2023 - Dec 2023

Director Of Client Support Operations

Clear Skies Title Agency

Millburn, New Jersey, United States

- Optimized team capacity and daily workflows by overhauling division of responsibility and formally documenting processes and procedures.- Developed and strengthened department operations within the company, resulting in a 30% increase in first-call resolution.- Implemented various automations to previously manual processes, slashing missed communications.

Oct 2021 - May 2023

Client Support Representative

Clear Skies Title Agency

Millburn, New Jersey, United States

- Administered a seamless reception area, greeting guests; arranging conference rooms; receiving, distributing, and filing incoming physical documents and deliveries; monitoring office inventory, and maintaining common areas. - Swiftly completed ad-hoc projects assigned by upper management, such as organizing in-office events, preparing meeting materials.

Mar 2021 - Oct 2021

Service Department Representative

Prisco Better Quality Pools & Spas

Hawthorne, New Jersey, United States

- Managed service schedules for 9 technicians and organized order logistics for up to 3 delivery teams.- Troubleshot product issues with customers, maintained store and warehouse inventory, and invoiced all new orders/ service plans.

Oct 2020 - Feb 2021

Guest Service Associate

European Wax Center

Paramus, New Jersey, United States

-Supported up to 6 Wax Specialists at a time, scheduling appointments, receiving guests, and processing payments. -Maximized center sales by employing empathy and active listening to best identify customer needs and build trust.

Oct 2019 - Aug 2020

Front Desk Agent

Holiday Inn Hotel & Suites

Parsippany, New Jersey, United States

- Coordinated all hotel operations, including check-in, housekeeping, and alternative accommodation arrangements, while remaining poised in the face of a fast-paced, high-stress environment. - Exercised a high level of discretion when handling sensitive information and de-escalating crisis situations.

Dec 2018 - Aug 2019

Banquet Server

Specialty Staffing, Llc

Hawthorne, New York, United States

- Responsible for dinner service and cocktail hour preparation, set-up/ break-down, and quality control. - Assisted guests with any miscellaneous requests and resolved last minute issues during events.

Jun 2018 - Jan 2019
Team & coworkers

Colleagues at Aerolase

Other employees you can reach at aerolase.com. View company contacts for 120 employees →

PK Prabhat Kumar Prabhat Kumar Colleague at Aerolase Delhi, India, India View → OE Olga Efremkina Olga Efremkina Colleague at Aerolase Tarrytown, New York, United States, United States View → SM Saif Mehdi Saif Mehdi Colleague at Aerolase Toronto, Ontario, Canada, Canada View → AM Amanda M. Pisani Amanda M. Pisani Colleague at Aerolase New York City Metropolitan Area, United States View → AE Art Efremkin Art Efremkin Colleague at Aerolase New York City Metropolitan Area, United States View → NP Nathalie Poulin Nathalie Poulin Colleague at Aerolase Saint-Joachim-de-Montmorency, Quebec, Canada, Canada View → WM Witold Macko Witold Macko Colleague at Aerolase Yonkers, New York, United States, United States View → EB Esther Bwalya Esther Bwalya Colleague at Aerolase Greater Pittsburgh Region, United States View → YV Yuri Vladagin Yuri Vladagin Colleague at Aerolase Tarrytown, New York, United States, United States View → SA Stacy Abrams Stacy Abrams Colleague at Aerolase Merrick, New York, United States, United States View →
FAQ

Frequently asked questions about Cassandra J. Rivera

Quick answers generated from the profile data available on this page.

What company does Cassandra J. Rivera work for?

Cassandra J. Rivera works for Aerolase.

What is Cassandra J. Rivera's role at Aerolase?

Cassandra J. Rivera is listed as Customer Service Manager at Aerolase.

Where is Cassandra J. Rivera based?

Cassandra J. Rivera is based in Hawthorne, New Jersey, United States while working with Aerolase.

What companies has Cassandra J. Rivera worked for?

Cassandra J. Rivera has worked for Aerolase, Bmw Of North America, Llc, Clear Skies Title Agency, Prisco Better Quality Pools & Spas, and European Wax Center.

Who are Cassandra J. Rivera's colleagues at Aerolase?

Cassandra J. Rivera's colleagues at Aerolase include Prabhat Kumar, Olga Efremkina, Saif Mehdi, Amanda M. Pisani, and Art Efremkin.

How can I contact Cassandra J. Rivera?

You can use AeroLeads to view verified contact signals for Cassandra J. Rivera at Aerolase, including work email, phone, and LinkedIn data when available.

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