Cassandra Sherman, Sca Email & Phone Number

New York, Ny, Us

● Prioritizes the on-time delivery of marketing campaigns for both websites and emails. Ensuring the success of up to 6 concurrent marketing projects, writes multiple BRDs and FRDs for distribution to needed stakeholders. Identifies key requirements needed from multi-functional teams and external vendors and identifies potential issues with roadmap, advises on realistic timelines. Triages all technological routing and updates, assigns, tracks and delivers through JIRA.● Works in both sprints and traditional project management techniques to ensure requirements are executed for timely delivery and efficiency● Leads project monitoring discussions, i.e. issues, risks, and impact to projects through daily scrumsCollaborates with project team members to create a positive environment that is conducive for the resolution of issues and delivery of project tasks.● Maintains knowledge management repository via Confluence and shared BOX folders ● Focused on both the business and technical aspects of solution management and work in collaboration with the business analysts, technology colleagues, strategy, account, and client stakeholders

Founded, developed, and implemented Victory Paws, a boutique pet service, growing from a single client to a 5-star rated pet care provider. Manages all aspects of the business, from development to day to day operations to marketing, managing and identifying leads, opportunities and sales, accounting, social media, marketing, & web presence. Conducts meet and greets and established mutual expectations and goals while managing all aspects of the on-boarding process. Also responsible for recruitment and hiring new employees, ensuring they are a good fit for Victory Paws’ brand and reliable precedence.• Manages all aspects of the business, from CRM, development, to day to day operations to marketing, utilizing ZenDesk, manages leads, sales, accounting, social media, website• Negotiates rates and drafted contracts• Identifies expansion and areas of improvement• Continuously triages client support issues and is the key contact for all escalations• Ensures that Victory Paws stays compliant, bonded and insured• Hires assistants and conducts training, coaching, and constructively delivers feedback

Eden Prairie , Mn, Us

● Works with business stakeholders to understand priority and fit in roadmap, supports creation of roadmap and identifying key milestone due dates to track towards. Drafts initial target dates (based on roadmap and initial assessment of effort) for business requirements, determines if requirement is local specific or can be applied across markets, receives written approval to proceed with requirement(s).● Responsible for designs and mockups, ie creating a process flow or mocking up wireframes to guide the user through the experience. Provide design options or recommendations back to business and explain impacts/limitations of different approaches. ● Carries out functional testing, facilitating UAT/ demo with business stakeholders, engages with training leads to ensure accuracy of training material and any rollout communications necessary, communicates release to business stakeholders and supporting post go-live user support and training

Cambridge, Us

● Proactively managed application lifecycles, from discovery to product setup and implementation and troubleshooting. Responsibilities included Salesforce Administration and consultation for clients, including project managing the creation of a new custom data solution that tracked the entire lifecycle of apartments through the rental and leasing process. Data solution was integrated with Salesforce (setting up data security features, users and profiles, data migration via data loader and import wizard, configuring custom objects, fields, data validation rules, customizing opportunity teams) which maximized efficiency and eliminated approximately 30% of redundancies and administrative work, primarily focused on data quality and security.● Served as a liaison between the client and development team, ensuring they were successful in their goal. I was responsible for defining scope of work, tracking communications and case documentation as well as for educating the customer on introductions of new functionality, I also assisted with requirements gathering, developing use cases, design, declarative development, coding and deployment.● Responsible for renewal of service agreements with customers, which included addressing any service issues that were discovered.

Waltham, Massachusetts, Us

• Developed an efficient, cross-department system to lower costs, reduce communication errors and increase subject matter expertise, replacing the old, redundant system of review• Analyzed processes, implemented time saving work-flow practices, and maximized tools between multiple software programs including Excel and Google Sheets. Served as a contact owner for major accounts such as Chase, Fannie Mae and Freddie Mac• Responsible for audit oversight and reviewer audits, discussion and distribution, collaboration with fellow QC reviewers to improve quality items

Waltham, Massachusetts, Us

• Responsible for risk management analysis reports of over 155,000 assets, using Broker Price Opinion, Appraisal, in compliance USPAP guidelines• Met and exceeded individual monthly metrics every month• Successful track record in high client satisfaction achieved by working within tight deadlines to deliver creative, sustainable solutions that met or exceeded client goals and expectations • Provided detailed project updates to external and internal stakeholders• Voluntarily accepted additional projects and responsibilities in working towards team goals

Washington, Dc, Us

Passport QA

Computer/Information Technology Administration And Management

Environmental Studies

Ux Development, Html5, Css3, Javascript

Front End Web Development, Html/Css/Java

Expert, Salesforce Administration