Provides Omnichannel support, including customer chat support, answering email inquiries and phone calls, and responding to Social Media messages in both English and Spanish.Multitasks while maintaining attention to detail and quality.Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles.Exercises appropriate discretion in escalating issues when necessary.Seeks opportunities to cross-sell or upsell products and services.Provides accurate customer feedback regarding products and services.Communicates effectively with internal and external customers and customer support staff.Provides assistance and support to other areas of the business as needed.Other duties as assigned.

Full Time Voice Over Artist*Recording*Editing*Audio Production*Audacity*Audio Books*Commercials*Animation

Central Service Bureau:Use of GIS for mapping and pressure data• Emergency dispatch for all water related emergencies• Sending Emergency Notification to affected areas viamass email/text/phone calls utilizing NOTIFY system• Track and monitor outages for mains and hydrants• Notify Municipalities of emergencies/outages(fire, police, highway, town, etc.)• Schedule and set appointments for customers in needof construction or shut off services• Maintaining records using work and asset managementsystems, such as: INFOR system to track equipment,work orders, assets, booked labor• Manage call logs and service inboxes• Route work to members of operating group• Prepare field investigation reports and field to appropriate supervisors• Call in emergency and regular dig mark requests with DigSafe 811• Use of KEY Systems, Intelex, Office 365, and Teams• Communicate with management, Plant Operators and SCADA Operators• Ensure all safety trainings and guidelines are up to date• Proficient in all NYS Tariff RegulationsCustomer Service:Billing of Highest Grossing Accounts for the County• Hydrant Billing• Meter Change Processing on Accounts Level• Manual Billing for Large Accounts andState/County Accounts• Point Person for Large Scale Billing Issues• Customer Service via Phones/Call Center/Front Counter• Process Payments and Manage Cash Drawer• General File Maintenance and Upkeep• Expert in CC&B billing and customer informationsystem• Manage customer’s Personal Identifiable Information• Proficient in all NYS Tariff Regulations

Responsible for 3 major cosmetic companies (including Laura Gellar) in a fast-paced environment• Receive/Send/Monitor all aspects of orders including shipping/packaging• Manage/Monitor inventory and stock for all items including packaging materials• Logistics: Schedule/Monitor shipments/deliveries/receiving• Monitor production of all job orders and goods• Create shipment manifests and invoices

Weekly State Statistics Reports, Monthly State Vouchers, Monthly State Family Census• Enforce State Rules and Regulations/ Manage General Daily Functions of Shelter & Safety of Residents• Assist Shelter Manager with weekly Progress Notes, File Management and Daily Operations of the Shelter• Secretarial Work such as Typing, Filing, Organizing, Fax, Phones, Preparation of Weekly Dietary Orders• Communicate with emergency authorities such as Police, Fire, and Child Protective Services and file appropriateIncident Reports• Entrance and Exit forms, packages and invoices

Open/Close of StoreDaily DepositsWeekly Shipment, InventoryCustomer Service, Purchases/ReturnsMarketing & Floor PlansOpen Swarovski Crystal Society Memberships

Run Credit Checks, Handle Customer’s Personal Information such as Social Security, etc.Open/ Cancel LinesAccount EvaluationPersonal Customer Crisis ResolutionParticipate in special events and phone launchesSecure New Business AccountsOpen/ Close RegisterDaily Deposits

MSR: Manage separate, off-site location within SEARSWeekly SchedulesDaily Off-site DepositsMarketing and Floor PlansConflict ResolutionManage individual and overall store's KPI