Cassandra Lee work email
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Cassandra Lee personal email
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With over 5 years of hands-on research and research operations expertise spanning diverse industries, including ecommerce, video games, and insurance, I am actively seeking new opportunities to contribute to the field. In my role as a versatile UX researcher, I have honed my skills in both qualitative and quantitative research methods, delivering actionable insights that drive product improvements across varied sectors. My background in research operations has equipped me with robust organizational and management capabilities, ensuring the seamless execution of research projects in dynamic and evolving environments. Proficient in collaborating with cross-functional teams, I excel in translating research findings into tangible design enhancements and optimizing research processes for maximum efficiency.Eager for a challenging role where I can leverage this dual expertise to make a meaningful impact on user experiences and contribute to the success of diverse products.
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User Experience ResearcherT-Mobile Jun 2023 - Dec 2023Bellevue, Wa, Us- Joined T-Mobile as part of the 2023 Returnship Cohort- I planned and executed research studies analyzing participant interactions and sentiment for T-Mobile’s ecommerce platforms to pinpoint areas of friction and provide actionable recommendations for enhancing the phone plan, device shopping and trade-in experience for current and prospect customers -
Ux Research CoordinatorGetty Images Feb 2021 - Feb 2022Seattle, Washington, Us- Oversaw and improved research operations including participant screening, vendor account andbudget management- Fostered cross-functional collaborative environment to democratize customer and research datathrough partnerships with product, marketing, and engineering teams- Planned and executed a recurring series of monthly user interviews within the framework of ourcontinuous discovery approach for product development and Voice of the Customer initiative -
Ux Research Graduate InternLiberty Mutual Insurance Jan 2019 - Aug 2019Boston, Ma, Us- Collaborated with stakeholders to develop and facilitate research efforts to enhance public-facinginterfaces with focus of increasing the efficiency, effectiveness, and satisfaction of the onlineexperience for Safeco Insurance customers and agents- Engage cross-functional project teams in research and design workshops to foster collaborativeideation in creating joint product roadmaps through activities including affinity mapping, personabuilding, journey mapping, solution brainstorming and value matrices -
User Studies Program ManagerOculus Vr Apr 2017 - Jan 2018Menlo Park, Ca, Us- Provided research assistants and PhD interns with research protocol training while continuouslyrefining protocols to enhance research logistics and optimize operations to streamline theresearch process for future projects- Advised researchers on the development and submission for research approval and InstitutionalReview Board (IRB) applications including maintenance of research protocols, participant consentforms, and study data, ensuring compliance with ethical and privacy regulations- Effectively coordinated and managed the logistical aspects including participants recruitment andhardware allocation for various concurrent user studies at multiple research facilities -
Qa Data EngineerAggdata Llc Apr 2016 - Apr 2017- Collected and cleaned web scraped domestic and international location datasets to purchasing standards with use of automated tools and extensive manual data manipulation
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User Researcher & Playtest CoordinatorArenanet Llc Mar 2015 - Mar 2016Bellevue, Wa, Us- Managed a community of playtesters, maintaining regular communication, scheduling playtestingsessions, and gathering valuable feedback, which significantly contributed to game refinementand overall player satisfaction for regular content releases and game expansions- Partnered with product development to maintain a robust user testing roadmap, ensuring itsadherence for regular 2-week content updates and the successful launch of the game’s first majorexpansion release, Guild Wars 2: Heart of Thorns- Coordinated spectrum of user research activities, from small-scale internal review sessions tooverseeing extensive playtests involving hundreds of concurrent participants- Implemented and maintained new research procedures such as recruiting panels, participanttracking tools and testing templates -
User ResearcherWarner Bros. Games Oct 2014 - Jan 2015Burbank, Ca, UsConducted comprehensive benchmarking studies on competing video game titles, providingvaluable insights into gameplay mechanics, user interfaces, and overall user experiences to informthe development team's decisions -
Lead Research AssistantBungie Jun 2013 - Oct 2014Bellevue, Wa, Us- Assisted in the planning and execution of evaluative research through frequent research studies,including usability testing and playtest sessions, contributing to the improvement of gamemechanics and user interfaces- Collaborated with senior UX researchers to analyze data, create reports, and present findings toinform design decisions and enhance the overall experience of AAA game titles, Destiny andDestiny 2
Cassandra Lee Education Details
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University Of Washington Human Centered Design & EngineeringHuman-Centered Design & Engineering -
University Of WashingtonInterdisciplinary Visual Arts (Double Degree)
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Franklin High SchoolDiploma
Frequently Asked Questions about Cassandra Lee
What is Cassandra Lee's role at the current company?
Cassandra Lee's current role is UX Researcher.
What is Cassandra Lee's email address?
Cassandra Lee's email address is le****@****ail.com
What schools did Cassandra Lee attend?
Cassandra Lee attended University Of Washington Human Centered Design & Engineering, University Of Washington, Franklin High School.
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