As an RN with a Black Belt in Lean Healthcare, Green Belt in Lean Six Sigma, and certification in Change Management, I have a comprehensive background in service delivery, coaching, and continuous improvement from both operational and systems perspectives. I am passionate about operational excellence, leading sustainable change, and driving results by inspiring and empowering people in order to institute a workplace culture of incremental improvements that lead to real competitive advantage. I possess significant experience identifying system issues of underperformance and variance to evaluate efficient productivity, identify risk measures and resource requirements, and support seamless agile workflow. Over the years, I have facilitated numerous Kaizens, 5S, PDSA cycles, spread events, and multi-regional quality improvement education workshops. My practice is to identify and implement initiatives that improve operational processes using data analysis all the way through sustained benefits realization to increase quality, efficiency, and value. Throughout my career, I have an established record of successfully spearheading process improvement initiatives, leveraging stakeholder input, aligning people on outcomes, building teams and departments, empowering people with knowledge and data insights while giving them the space to do the work, and catalyzing sustainable change in different industry settings. The enduring relationships I have built through historical work with C-suite and executive teams of hospitals, banks, IT vendors, LTC associations, Long-Term Care Homes and corporations, Community Care Access Centres, Local Health Integration Networks, and Ontario’s Ministry of Health and Long-Term Care have successfully facilitated cross-sector and cross-industry initiatives to support seamless service delivery.Core proficiencies: Continuous Improvement; Process Redesign; Lean; Six Sigma; Change Management, Policy Development; Strategy Deployment, Hospital Accreditation; Facilitation; Coaching; Situational Leadership, clinical background in Paediatrics and Level III Neonatal Intensive Care.
Listed skills include Leadership, Six Sigma, Quality Management, Policy Writing, and 56 others.