Cassandra Diaz Email & Phone Number

Washington, Dc, Us

Baltimore, Maryland, United States

- Responsible for the administrative aspects of assigned projects from award through completion including planning, scheduling, subcontractor procurement, installation, invoicing, and close out. - Coordinate project requirements, related tasks, and activities with field Project Manager.- Attend monthly project meetings to review project status, financials, planning, etc., and maintain accurate and up to date records of job changes, material flow and other control records necessary for the processing of internal and external reports.- Facilitate communication among project team members, stakeholders, and vendors to ensure alignment and timely delivery of project milestones.- Provide administrative support to project teams including scheduling meetings, preparing agendas, and tracking action items.- Maintain project billing database and collections documentation to ensure customer billing requirements are current and submitted accurately.- Assist project management team with the creation of SOVs and AIAs as well as provide billing support throughout the project lifecycle.- Data entry of all administrative work into accounting systems within planned MPC deadlines.

United States

- Reviewed and processed a high-volume of timesheets, attendance records, and hourly payroll for branch employees, identifying and calculating distinct wages, benefits, taxes, deductions, overtime, etc.- Provided, tracked, and logged all project certified payroll reports on a weekly basis to maintain compliance with contracts, with experience working in various payroll web portals (e.g., EMARS, DLLR, LCP Tracker, Elations Systems)- Collaborated with HR Manager on payroll status changes including terminations, new hires, disability pay, leave, etc. for business continuity.- Coordinated and managed systematic contract administration, proposals, purchase orders, and subcontracts, flagging and elevating issues and suggested solutions as appropriate to the Operations Manager.- Compiled a list of monthly project billings from numerous project managers and prepared 75+ monthly invoices in various templates per contract/purchase order request (i.e., AIA (G702/703) document billing, NTE, T&M, percent complete, formal invoice); obtained and provided all additional support documents for project billings (waivers, partial/final lien releases, COI’s, etc.)- Maintained Change Order Requests (COR) tracker for all ongoing projects and verified processing in accordance with applicable contract documentation.- Created standard operating procedures and instructional documentations to assist employee user experience for internal systems (i.e., filing, organizing, record keeping, data entry, new job setups, department communications, office supply orders, and proving purchase orders)- Provided office management support and feedback that successfully supported organizational goals and objectives with the most efficient use of resources.- Liaised, trained, and directly managed relations with department transfers and new employees in payroll and administrative duties.

Jessup, Maryland, United States

- Handled 100+ daily incoming calls for medical equipment services providing exceptional listening skills to address customer inquiries clearly and precisely in a professional manner, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.- Acted as a dispatcher for 9 driver representatives including route scheduling and monitoring daily trip records/travel logs to maximize time and fuel efficiency during medical equipment deliveries.- Processed 100+ daily customer orders/invoices including entering information through internal software portal providing order acknowledgement, retrieving shipping documents, and tracking information.- Utilized internal software for data entry of customer service information for accuracy and quality control.- Created Excel spreadsheets to track customer data and perform intense reconciliation processes.- Worked with management to maintain company fleet maintenance and certifications.

Columbia, Maryland, United States

- Provided excellent customer service regarding administrative tax preparation support while maintaining sensitive personal financial record information.- Managed front-of-office operations and performed administrative duties (e.g., maintaining office supply inventory, multi-line phone screening, client support, fielding business inquiries, office equipment maintenance requests)- Managed confidential CRM data integrity and reporting.- Managed, maintained, and updated executive leadership calendar by scheduling meetings, conference calls, and events.- Prepared and distributed cross-departmental correspondence including memos, faxes, emails, and company mail.- Prepared documents for certified mail process and postage; Coordinated FedEx and UPS shipments/pickups.