Cassandra Lux, Mld Email & Phone Number

Westmont, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Arlington Heights, Il, Us

Key Accomplishments:• Loss leader to profitable- achieved a 10% gain for education product line against budgeted 40% loss through reallocation of resources and shifted strategy. • Managed transition of learning program from live to virtual; 75% of attendees indicated preference of the virtual program due to engagement and exemplary content.• Created a popular and engaging educational podcast series for practice management, resulting in a new revenue stream and engagement with listeners on 6 out of 7 continents. • Minimized costs to $0 by re-designing approach to patient safety-focused e-learning courses.• Oversaw revamp of online Resident Education curriculum including review of learning objectives and development of interactive content templates to increase the efficiency of updates. Responsibilities:Oversee a 12-member team of instructional designers, learning managers, and administrators involved in addressing learning gaps and meeting the educational goals of the organization. Develop the department’s strategy and manage operations, including budgets, Learning Management Software (LMS), and contractors.Gauge effectiveness of learning strategy via program assessment, KPI monitoring, leadership development, peer coaching, change management, organizational design, and team building.

Oak Brook, Illinois, Us

Key Accomplishments:● Trimmed average cost savings of $10k per live quarterly training through creation of an e-learning new employee orientation and reduction of on-site training from 6 to 5 days.● Awarded the highest level of ISQua accreditation in 2019 for the field staff training program ● 95-100% evaluation rates consistently achieved through the total revamp of the International Surveyor Training Program ● A two-time recipient of The Joint Commission Discretionary award for the extraordinary contribution Responsibilities:● Directed the International Field Staff Learning and Development Unit, including management of operations, annual budget, curriculum development, assessment, and accreditation requirements.● Designed and implemented highly successful training programs and performance support tools, employing a variety of delivery methods and applying the adaptive learning theory to meet business objectives and address performance gaps.● Evaluated learning needs, effectiveness, and return on investment for training programs. Researched and assessed the value of emerging industry trends.● Collaborated with key stakeholders to develop learning solutions that supported the organization’s mission, aligned with business needs, and reduced variability amongst field staff performance.● Trained and strengthened the professional development of faculty to ensure consistent performance within education programs.● Redesigned training delivery methods to be more impactful and augment the overall skills of international surveyors.● Piloted ongoing assessments to continuously expand learning programs and evaluation methods per rigorous accreditation requirements.● Applied expertise in the development of E-learning courses for a global, multi-generational audience.● Oversaw the process of issuing and retaining CEUs for surveyor education modules according to Joint Accreditation standards.

Oak Brook, Illinois, Us

• Facilitated large scale, nation-wide training sessions for faculty, as well as train the trainer programs. • Oversaw 65+ client accounts and conducted dynamic in-person and web-based software training for higher-education leadership, administrators, and faculty.• Consulted with clients during the implementation development process, including curriculum planning, assessment design, and institutional learning outcomes.• Developed roll-out strategies, including customized assessment plans and client training on modules and data reporting tools, ensuring 100% effective product implementation.• Led cross-functional teams to optimize smooth integration of software while adhering to customized implementation timelines; consistently received high marks on post-implementation client surveys.• Developed client-user training guides for new and existing software features continually.Key Accomplishments:• Ensured 100% software implementation and long-term client success through the development of roll-out strategies, client training, and post-implementation outcomes assessments. • Achieved high marks on client service "5-star" reviews by developing, managing, and implementing customized live and virtual software training programs.• Received tributes for the creation of a highly accessible, interactive user guide for newly introduced analytics software.

Milwaukee, Wi, Us

- Managed key customer insurance, wealth management, and estate management accounts valued at $500K.- Oversaw training, marketing, accounting, and business development budget.- Fostered long-term relationships with industry contacts and clients to increase accounts.- Processed client applications and account services, including contract information management, regulation compliance, and monitoring of underwriting process.

- Facilitated 60-hour training courses for groups of 10-20 TEFL certification instructors-in-training.- Created extended curriculum and prepared lesson plans with supplemental training materials, including presentations, handouts, worksheets, hands-on learning exercises, and evaluations.- Demonstrated multiple training methods to teach various learning styles, paying special attention to grammar and speaking lessons; helped create individual teaching portfolios.- Delivered effective and engaging trainings to participants, while offering constructive criticism and advice.- Managed student information, processed payments, and arranged technical support for sessions.

- Developed customized ELL training sessions for 12+ executive-level business professionals.- Conducted one-on-one thirty-minute lessons for each student on a weekly basis.- Created detailed weekly and quarterly assessments and graded all evaluations for each student.- Planned and organized online scheduling for several corporate client accounts

- Created, implemented, and conducted comprehensive 3-day training program for 15-30 multi- lingual and -cultural staff members on a weekly basis; guided new training group each week from start to finish.- Produced customized training modules and developed accompanying materials for new projects.- Led and coached effective team of 15 staff members in demanding client-monitored market research sessions.- Evaluated employees' progress and identified learning gaps in continually-evolving training program.- Oversaw quality assurance for market research training to ensure staff members received accurate business and English language training.- Hand selected and trained personnel to conduct specialized, time-sensitive, and high priority market research projects.

Masters Of Leadership Studies, Professional Development

Bachelor Of Arts (B.A.), Psychology