Cassandra Williams-Davis Email & Phone Number

Charlotte, North Carolina Area

Duties and Responsibilities: • Sell reactivation services and upgraded products within assigned territory to customers who have a previously discontinued ADT system. While maintaining assigned sales quota and following established guidelines • Identify prospects utilizing creative lead generating techniques • Present sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition • Adhere to current ADT policies, procedures, products, programs and services • Follow up with prospects • Prepare final contract for signature • Process work order and complete all paperwork in accordance with approved and standardized procedures • Post installation follow-up by contacting customer ensuring commitments were met and generating referrals • Maintain customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service

Monitor project plans throughout life cycle of business pursuitsPrepare professional documents, presentations, and collateral materialsLiaison between external customers and internal sales departmentDevelop and organize event, travel and facility arrangementsAnalyze organizational structure, process improvement procedures and client services Participate in staff trainings and meetings

Supported commercial leasing and banking services departments Reviewed and processed transactions for item processing, using electronic and mechanical equipmentManaged work flow coordination, maintained leasing files, and conducted consumer research Processed batch transactions to capture leasing images

Office of Best Practices and PlanningManaged the Office of Best Practices, Planning and EvaluationsPerformed complex, day-to-day administrative support activitiesDrafted and edited a variety of best practice correspondence Office of the Medical DirectorCoordinated administrative and support functions for the Office of the Deputy DirectorEstablished systems and procedures for process improvementsInitialized standardized forms and functions related to medical inquiries Internal Audit Division Performed specialized administrative projects and programs for the Director of Internal Audits Distributed and maintained records of corporate reference, including; job codes, employment policies, revisions and additionsAnalyzed data in appropriate format to keep accurate records

Mba, Business

Certificate, Paralegal Studies

Bachelor Of Arts, Political Science & History