Cassandra Mathieu Email & Phone Number

Cassandra Mathieu is a Front Office Lead at HonorHealth at HonorHealth. She is proficient in American Sign Language.

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  Front Office Lead

  Honorhealth

  Apr 2017 - Present - Mesa, Arizona

  · Established and developed highly-efficient and dependable front office team by training new and existing staff, by delivering ongoing coaching and motivation.· Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of front office personnel and activities.· Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs; received additional training on Referrals, and Template Building in EPIC EMR software.· Assigned employee areas, scheduled staff breaks and authorized overtime under the supervision of the Office Supervisor, Practice Manager, and/or Practice Administrator.· Closely collaborated with management team to make necessary improvements and satisfy employee and patient needs; reviewed customer survey information to prioritize areas of improvement.· Act as a liaison between front office staff, provider, and management. Field staff and patient concerns as needed, or in coverage for management team.· Order all office supplies; audit petty cash funds.· Continued all Registration/ Scheduler duties.