Cassandra M. Email & Phone Number

Portland, OR, US

Los Gatos, CA, US

• Incident management & response for impactful content business application & enterprise software incidents/operational surprises.
• Ensure timely mitigation to minimize impact.
• Collaborative investigation with engineering partners to diagnose issues and drive improvements.
• Effectively chronicle pertinent events along incident timeline.
• Seek context & ask questions to uncover less obvious contributing factors as well as socio-technical aspects.
• Create & maintain rich incident review detail through documents/associated JIRAs/incident management tooling.

Los Gatos, CA, US

• Technical application support for 40+ applications, specializing in identity management, access control, rights & asset acquisition, encoding, infrastructure, metadata, marketing, social, publicity, post production.
• Utilize domain expertise and resources to test, troubleshoot, triage & root cause analyze escalations of problematic behavior or missing functionality encountered by internal and external stakeholders.
• Consolidate findings, reproduction steps, supporting audit/server logging and pertinent data into high quality escalation material via JIRA for product & engineering’s grooming/prioritization/development.
• Participate in incident review/post mortem to understand contributing factors and identify opportunities for process improvement.
• Close collaboration with product & engineering to encourage service owner accountability to implement site & product reliability endorsed practices.
• Succinctly communicate with stakeholder and cross-functional teams to facilitate high alignment, transparency, follow through and knowledge transfer.

Los Gatos, CA, US

• Strategize cross-functional process requirements to identify optimal timeline to title launch.
• Assess territory exhibition and branding requirements via executed contract.
• Liaison between external partners, production stakeholders and cross-functional teams to ensure project alignment.
• Oversee partner on boarding to communicate expectations for successful delivery.
• Utilize metrics/post-mortems to foster a seamless delivery/launch experience.
• Participate in ever-changing product experience development to broaden brand exposure and improve consumer experience.

New York City, NY, US

• MANAGERIAL, REPORTING, PROJECT MANAGEMENT & CONTENT DISTRIBUTION
• Managing a team of fulfillment schedulers for GMO Client Operations.
• Optimizing and streamlining digital supply chain workflows through automation.
• Analyzing and presenting facility reliability/defects and accomplishment metrics to executive level.
• Partnering with finance to assess un-billed revenue, strategize scheduler billing progress and resolveAP/collections escalations.
• Nurturing/Developing internal team and external client/vendor relationships.

New York City, NY, US

• Orchestrating scheduler coverage windows, team workload distribution, client servicing order management & digital supply chain issue resolution.
• Overseeing source material delivery in house for day & date servicing - coordinating archival processes.
• Streamlining client servicing processes & facilitating user-story & automation development.
• Facilitating EST/SVOD/VOD/PPV licensee digital delivery onboard and workflow testing.
• Establishing/executing new media distribution and launch timelines.

New York City, NY, US

• New media fulfillment & broadcast distribution: client liaison across network/distribution partners.
• Coordinating new show/client on-boarding for digital delivery.
• Generating/reconciling metadata (XML).
• Diligent resolutions to discrepancies/issues in delivery process.
• Monthly billing for deliverables, producing monthly metrics & tracking delivery trends per client/process.
• Timing/editing/transcoding content as needed.

• Booking talent/crew/shoot dates/travel and hotel accommodations.
• AR & AP coordination, Tax form distribution, printing checks via QuickBooks.
• Company purchases, petty cash distribution and finalizing/balancing project budgets.

Austin, TX, US

Liasing between E.P. and crew, creating call sheet, booking travel/hotel accommodation, managing production meetings, processing equipment order/return, running EX1 camera for interviews and setting up que for the stream, assisting project partner with securing artist interviews.