Cassandra Mcleod Email & Phone Number

Bothell, Washington, United States

Shift Lead/Trainer and trained barista at Daily Grind Bothell (Previously Social Grounds Coffee and Tea)Additional job duties include the management of this cafe's Instagram Social Media page, including the marketing of new products, events, and changes to the business (i.e. hiring for new baristas, promotion of special or limited edition releases, etc.).Trained new baristas with manual La Marzocco machine with automatic espresso grinder, including in depth knowledge on products we serve and upholding cafe standards on beverages and food. Ensured food safety and regulations with King County is enforced with each member of the team.Time management was essential for both my team and myself, including breaks, managing callouts efficiently, working with a limited team, and ensuring daily tasks were still completed while tending to customers. In addition to daily cafe tasks, time management was essential to complete the custom seasonal specials chalk boards, organizing menu changes and seasonal adjustments, as well as posting on Instagram in time for holidays and releases, such as Fourth of July to ensure more positive outreach and return.

Bellevue, Washington, United States

As a part-time digital artist, I have been able to gain both artistic and marketing skills to better showcase my portfolio. During this freelance position, I managed multiple social media accounts, while creating both video and photo based content. I maintained a professional profile to interact with a wide array of audiences, while keeping up to date on trends. I also provided custom artwork through commissions with multiple clients. Some of the work commissioned included traditional acrylic paintings and digital pieces. Clip Studio Paint is my main program, but I have knowledge in the usage of Adobe Photoshop and Illustrator.

Snohomish County, Washington, United States

Conducted daily jobs and deliveries independently across the Lynnwood, Everett, and Bellevue areas. I ensured accuracy in customer orders by actively communicating between merchant and customer. I maintained a 98% completion rate across 100+ deliveries, with a 4.97 customer satisfaction rating. This position allowed me to work on my own customer schedule, where I was able to work efficiently and provide quality service to Doordash customers. As a Dasher, my secondary responsibilities included tracking tax records to provide accuracy as an independent contractor and account for owed taxes from profits.

Bellevue, Washington, United States

Worked in a fact-paced environment while providing efficient and quality service with high customer satisfaction at Starbucks. I handled daily morning tasks, including product audits, product preparation, and store opening. Training and licensing team members and other trainers according to Starbucks/Target policies. Kept up to date on food safety standards and procedures, while maintaining an excellent food safety compliance score. Utilized multi-functional skills to help the Target fulfillment department during the Covid-19 pandemic to fulfill delivery and online orders; Included online customer item picking and ensuring accurate orders. During Covid-19, I also helped the food and beverage department in stocking to provide product accuracy and ensure quality of all food items; Included auditing expired goods and ensuring food safety.

Bachelor Of Business Administration - Bba, Marketing, Junior

Currently Attending as of Fall 2022 to graduate with a BBA in Marketing from Carson College of Business at WSU on the Global Campus

Fine/Studio Arts, General