Cassandra Miller Email & Phone Number

New York, NY, US

• Recruited during COVID-19 shutdowns by past leadership connection to spearhead operations for women's beauty and apparel startup. As a lifelong learner, I’ve had the opportunity to gain perspective in the e-commerce.
• Achieving multi-million profitability growth YoY by managing, negotiating, and executing the entire creative pipeline for 10-15 e-commerce brands including digital marketing, video ad creation, user-generated content.
• Managing and resolving customer inquiries and issues, resulting in a 95% resolution rate, including the transition of international customer service efforts to a CRM and saving $20K+ in monthly expenses

New York, NY, US

• Promoted to COO after gaining momentum from conference improvements and tasked with managing the entire operation and business strategy for ISG. I built a small but mighty team and engineered a tracking system for.
• Performed marketplace research and implemented revenue growth initiatives to better highlight conference value-added services including the launch and management of a robust sponsorship program, increasing conference.
• Pivoted to virtual meetings and conferences, developing strategy and all facets post Covid-19 shutdowns including email campaigns, ticket sales, marketing, sponsorships, speakers, and event platform management with a.

New York, NY, US

• Onboarded to make direct improvements to the startup's existing microcap conference, develop more profit opportunities, and bring a fresh perspective in an effort to stand out from competitor conferences. After quickly.
• Planned and executed quarterly conferences connecting small & micro-cap companies through one-on-one meetings with institutional and retail investors, each averaging 1000+ attendees
• Engineered a tracking system for managing and forecasting progress as well as architected a more structured playbook to continue achieving positive results including improved attendee registration and management.

Austin, TX, US

• High Beam, a South by Southwest (SXSW) company, was a design, production, and experiential event agency that managed the official party program for SXSW as well as year-round corporate meetings & events. I managed the.
• Increased company profitability from $1M to $5.8M within a span of 3 years by implementing innovative pricing strategies and effectively managing client P&L
• Strategized with each account to maximize visibility at SXSW, accomplish set goals, and deliver trending events YoY
• Directed the team and offered both creative and production support for the 30+ events that took place each day over the 10-14 day SXSW festival
• Oversaw company-wide event budgets and scope of work outlines upwards of $1M+
• Managed roster of external vendors both for supporting unique event experiences as well as performance execution onsite within a high-stress, high-pressure festival setting Sample clientele: MTV Woodie Awards, 3M.

Austin, TX, US

I was charged with building and developing the official party program for SXSW and managing the relationship between our companies. While still producing my own events, I continued to build and manage a full-time team of producers, seasonal contractors, freelancers, and production staff. We were as loyal to helping grass-root companies participate at SXSW.

Austin, TX, US

Hired full-time to build infrastructure for the upcoming SXSW season as well as to develop corporate event and DMC (destination management) accounts. I was tasked with hiring and building the new seasonal event team, training, and managing them which is where I discovered my passion for mentoring teams.

Austin, TX, US

Brought on as a contract event planner for SXSW season where I further developed my creative design skills having come from an operations-focused background. I planned and executed multiple large-scale and intimate events such as the SXSW Interactive Opening Party with 5,000 attendees in an empty downtown Austin warehouse.

Scottsdale, AZ, US

Now back on US soil, I was invited to return and help support the team through peak season as a contract account manager. Many of my returning accounts heard I was back in town and requested I be assigned to their programs. After fulfilling my contract, I was offered an extension to stay on longer but I chose to move to Austin, Texas.

I always dreamed of living abroad so I took a year sabbatical to teach English as a second language at a private academy of students ranging from age 6 to 16. Through this opportunity, I was able to further develop my training abilities by coaching on-boarding teachers in class time management. I also quickly learned how to build lesson plans and create.

Scottsdale, AZ, US

During my time at the Destination Manager, I executed DMC programs, averaging 4-7/week simultaneously at multiple luxury resorts across Phoenix and Scottsdale. I collaborated with hotel partners to conduct effective site inspections and communicated client needs with hotel executives for F&B and other operational services. I was also responsible for.

As a facilitator of team building events at Event Team, I was able to apply my passion for collaboration by bringing people together through various activities with the hope of improving social relations. In this position, I refined internal operational procedures as well as client communication, and even dabbled as a DJ and emcee on smaller events.

Bachelors, Media Management

French Language Lessons - Level 1

Korean Language Lessons (Basic)

Spanish Language A1, A2, B1, B2, C1