Cassandra Moering Email & Phone Number

Minnesota, United States

My responsibilities include working on a team that sets up micro-site templates for storefront user interfaces. I'm managing the team's capacity for tasks and making sure we’re getting things done in time and within SLA (Service Level Agreements). Additionally I'm working on QA testing for the user interfaces and updating documentation.

Wayzata, Mn

My responsibilities included assisting the Digital Communications team and Corporate Affairs/Global Communications on managing the services and systems necessary to accomplish the digital communication objectives. I helped build and update content for Cargill.com and the country websites, administer the supporting technologies for Cargill's external web presence, and document processes and procedures to share knowledge with the stakeholders. I specialized in consulting on domain name registrations and transfers to protect Cargill's brand and reputation.

Wayzata, Mn

My responsibilities were to support Cargill globally by directing phone calls and web inquiries to the appropriate Cargill individual, customer service contact and/or location. I also worked on researching and maintaining several contact lists for routing inquiries and calls.

Hopkins, Mn

My responsibilities included processing the DNS/DHCP requests, IPAM/DNS/DHCP Infoblox administration, training and documentation, as well as maintaining the domain name registrations and administration of the external domain name portfolio for the Cargill account while working for TCS.

Hopkins, Mn

IPAM/DNS/DHCP Infoblox administration; creating, editing, and maintaining 90% of the documentation for DNS/DHCP requests, training, Disaster Recovery procedures, and better understanding of internet domain names; managing domain name portfolio; applied detailed analysis, documentation and training as a key team member to a global change that was implemented with zero impact involving over 10,000 network devices; troubleshooting; and research for documentation over the years assembled from multiple sources, such as subject matter experts in technical areas, Corporate Affairs, legal, process, leadership, technical support desks, vendor account representatives, and independent sources.

Minnetonka, Mn

My responsibilities included processing requests and successful queue management to stay within SLA for internal DNS/DHCP with about an average of 1,000 changes per month; managing the external domain name portfolio with registrations, transfers, and troubleshooting; and second level cardkey access support with multiple vendors.

Due to my strong customer service skills, I was specifically requested to participate in an acquisition during the TCO implementation. I trained all of the incoming employees and contractors for a successful experience taking first level calls on the service desk, with emphasis in ticket quality and troubleshooting. I designed an on-boarding pamphlet to introduce and educate new users about the service desk. I provided inquiry assistance to a mainly North American customer base using a variety of system applications and offered expertise in many applications, including directory services, external access, MSOffice, remote access, world wide web, and mainframe.Additional Experience at Cargill - - Customer Service Representative - North American Regional Support Center- Record Specialist/Secretary