Cassandra M Thomas Email and Phone Number

As a Product Owner I am responsible for acting as a member of the Agile leadership team and is the functional and/or client (or business) representative for a project or set of projects on an IT scrum team. Primary duties may include, but are not limited to: • Translate features into user stories within a team's backlog and managing, ranking, and prioritizing this backlog so that it is reflective of stakeholder requirements and priorities• Final testing and acceptance of the user stories, supporting the features• Effectively communicate to the team the stakeholder needs so the team's delivery meets both contractual requirements and established acceptance criteria, including expected quality and performance • Collaborate with team(s) to discover and deliver the best solution to the market problem(s) presented by the Product Manager (business). • Work with the business to understand, rank, and prioritize business needs and plan solutions to ensure that each release provides business value to end users, sales, and marketing. • Write user stories and their acceptance criteria• Translate the product backlog into user stories. • Review and accept/reject results both during a sprint and in the sprint review• Attend sprint ceremonies and is available to team during the sprint for clarifications and acceptance of user stories• Create and/or input into a project's release plan• Present work to team from Team Backlog during sprint planning for acceptance by the Team in a sprint, negotiates sprint goals with the Team. • Demonstrate working software to business stakeholders

Provide oversight for customer service staff. Responsible for establishing departmental policies and procedures. Direct implementation and administration of Medicaid benefit programs.Prepare and communicate information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures. Perform quality audits to monitor efficiency and compliance with policies.Hire, train, coach, counsel, and evaluate performance of direct reports.Prepare and present specialized data reports to exhibit team performance.

Served as liaison for the company to customers, clients, and community. Responsibilities included listening to and assessing the needs of customers, clients, and the community and developing programs and projects to increase customer satisfaction and retention as well as enhance the company’s corporate citizenship image:Developed and implemented corporate community relations' long term strategic plan to enhance corporate brand and support corporate mission. Continually enhanced the community outreach initiatives by creating an annual employee volunteer campaign. Enhanced employee engagement through various outreach initiatives.Managed $500K corporate contributions budget and strategically sponsored mission-related events and projects via sponsorships and grants.Administered scholarship programs benefitting 200+ students.Developed countless productive strategic relationships with non- profit agencies and leaders in the community.Represented the company at various community events and also serve on many committees and boards.Implemented and operated a community wellness outreach program and led a team of nurses.Built rapport with customers and served as a resource to promptly solve concerns, inquiries and escalations which contributed to health plan acquiring 5 Star Ratings.

Coordinated all aspects of community and customer relations and monitored the pulse of the community and customers’ level of satisfaction with the company:Developed a strategic plan to increase our employees'​ volunteerism.Researched, designed and implemented an employee volunteer program.Cultivated and maintained relationships in the non-profit sector and community members.Gauged customers’ level of satisfaction by polling customers via surveys and conducting focus group meetings. Utilized feedback to implement service and process improvements.Implemented and coordinated CEO and clients' roundtable discussion series.

Operated as the connection between service representatives and pharmacies to resolve point-of-service pharmacy processing issues and designed pharmacy benefit plans:Drafted plan designs for group pharmacy benefits to augment clients’ medical benefit offerings to their employees. Wrote and negotiated pharmacy benefit contracts with retail pharmacies to get the best pricing. Collaborated with management to implement the company’s first contract with a mail-order pharmacy.