Assistance in refugee relocation to the US (Greenville, South Carolina)

Managed three phone lines, and facilitate 40+ calls/shift with staff, members, and nonmember’s inquiriesEntrusted by upper management to supervise on-the-job training for new employeesUtilized Google and Microsoft Office Suites to provide administrative and clerical supportEnsured privacy and discretion of Four Seasons guests and high-profile membersServed as a club keyholder, responsible for opening and/or closing the club

Answered a high volume of calls daily addressing customer inquiries, including but not limited to providing callers with club details, probing for potential sales leads, and updating membership informationServed as primary liaison between members, guests, management, and sales teamMaintained a clean, organized, and professional work environment and waiting area

Day- and after-school care for low-income and underprivileged youthAssisted in day-to-day activities, projects, and assignments

Promoted a positive and highly motivated atmosphere among associates to help keep a consistent pace in business flow, despite a high-stress environmentOperated drive-thru window and sales register accurately and efficientlyFollowed food safety procedures according to company policies and sanitation regulations

Organized attraction check-ins and demonstrationsCoordinated pick up and delivery of express mail services, unpacked inventory, and stocked suppliesCollaborated with management to optimize attraction check-in process