● Collaborate with team members to provide excellent service to customers through caring, empathetic attention while maximizing efficiency of work flow and inventory● Act as a hiring authority for pharmacy technician positions within my home store, screening and interviewing applicants as well as training new team members in all aspects of the job● Mediate customer frustrations by using active listening skills and clear, concise communication● Maintain the privacy and confidentiality of customer information through adherence to HIPAA and all state and federal regulations while processing insurance claims and communicating with healthcare providers

● Effected conflict resolution by providing individual, group, and family counseling and using counseling skills including active listening, empathy, and lack of judgment with the goal that all involved feel heard and feel that their concerns matter● Guided adolescents in exploring their values, interests, and skills in order to create future career goals as well as manageable plans to achieve these goals with attention to maximizing their unique skills and finding a good fit in terms of work environment● Similarly to human resources, documented all counselor to patient interactions clearly and concisely in accordance with ethical and legal requirements

● Completed data entry for over 500 contracts per day, involving multiple products with complex inputs related to vehicle insurance and warranties● Quickly acquired proficiency and accuracy with all necessary computer applications● Gained experience working in a corporate office environment