Cassandra Spurgeon Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

Establish and implement an effective program governance structure by means of designing and executing templatized program deliverables. Identify, assess, and remove roadblocks and escalate issues not resolvable by the program team to leadership for resolution. Generate status reports displaying progression of the program through its life cycle. Document and archive major milestone progression, key decisions required, top impending risks, major known roadblocks, major work completed, and scheduled next steps. Document and guide teams through lessons learned and close out reports.

Tampa, Florida, United States

Managing a complete network redesign including moving the office from ethernet to wifi, oversight of audiovisual consultants and vendors to ensure proper solutioning and budgeting, managing vendors to properly move soft client E911 services, managing vendors over solutioning and installation of a new PBX system, main conduit between IT and construction to ensure supporting infrastructure is in place, accountable for IT’s budget and timelines, 7 floors about 24.5SQFT each floor, $12MM CAD

Tampa/St. Petersburg, Florida Area

Created and established change management processes reducing project delays from up to several months down to 3 hours. Created and established project hand off and operational processes and documentation minimizing inconsistent/unwanted results and improving support of solutions by 70%. Drove, acted as a SME, and provided status updates to key leadership for operational problems through impact analysis, root cause analysis, and problem resolution reducing disruption to the business to between 8 and 1 hour. Established a strong relationship network within the company to more quickly and smoothly push critical projects through to completion in shorter delivery windows with fewer issues and barriers. Assisted other teams with understanding new processes and their use in order to drive efficiencies and increase productivity by 65%. Drove and acted as a SME on critical security vulnerability efforts reducing the amount of security vulnerabilities in the IoT devices deployed across 92 offices from over 100,00 down to 3,000 within 4 months. Acted as a liaison between internal technical resources, vendors, and the business in order to ensure project success and minimal rework.

Tampa, Fl

Led business and technical teams on a $1mm software innovation initiative bringing together several technologies, including IoT devices, and processes into a single UI saving the company $42mm per year on operational support expenses and increasing employee productivity by $2mm annually on average. Defined business objectives, scope, and technical processes on a project to test, pilot, and deploy several audio visual solutions for conference rooms in 92 offices, 2,000+ conference rooms, across the United States for an enterprise to enhance the user experience. Led teams across several technical disciplines on prototyping efforts to create and design innovative audio visual conference technology solutions for an enterprise company while managing stakeholder expectations, maintaining communication and documentation of issues and progress, and managing budget.

Tampa, Florida

Serve as a subject matter expert on large data sets translating results of data from audio visual equipment and occupancy sensors. Develop SQL statements to identify insights and trends – utilizing Tableau and PowerBI to present visualizations/dashboards for executive management. Perform in-depth analysis on the quality and accuracy of data by conducting random sample tests. Initiate and facilitate issue mitigation with outside vendors and internal departments for root cause analysis and to identify resolutions for data inaccuracies.

Tampa, Florida

Analyze large sets of data from several internal systems and brief management of identified trends and patterns utilizing visualizations in excel, PowerPoint, and PowerBI. Create and establish metrics and key performance indicators by identifying critical data points to aggregate from several systems to assist the business decision making process. Initiate and facilitate issue mitigation sessions with external vendors and internal departments to identify resolutions and remove roadblocks. Identify, analyze, and resolve process inefficiencies by designing process improvements with the input and consensus of subject matter experts in affected departments. Coordinate and manage IT process improvement projects providing leadership with timely progress briefings on identified challenges, approved changes, and feedback from the affected departments.

Tampa/St. Petersburg, Florida Area

Serve as the Subject Matter Expert on small, medium, and large scale software projects. Identify stakeholders, work with project owners to gather requirements, and work to mold deliverables into economically feasible and attainable goals, while meshing scopes with the Law Firm’s IT department’s vision, mission, purpose, and support capabilities. Develop detailed scope documentation, work breakdown structures, RACI matrices, project schedules, RAID lists, business cases, and vendor score cards. Control scope, through meetings with Change Management to determine feasibility of all requested changes and advisement on the resulting implementation effects to other project constraints. Support project completion through final closing of procurement. Ensure client training, project sign-off from all stakeholders, and completion of lessons learned information for distribution and historical knowledge base.

Maintained Data Entry and Validation. Designed, Programmed And Implemented a Database Saving Time and Money. Programmed GUI Interfaces That Help Automate Work Tasks. Strengthened Organizational Skills and Increased Attention to Detail. Prioritized Time Management.

Bachelor Of Science (Bs), Management Information Systems, General

Activities and Societies: MIS Society

Associate Of Arts (Aa), Management Information Systems, General

High School Diploma