Cassandra Terch, Shrm-Cp Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

• Create and develop processes, procedures, and document work flows in accordance with local process improvement initiatives• Provide quality improvement assistance to supported Programs• Effectively implement strategies for continuous process improvement and efficiency• Partner with Employee Relations on internal investigations• Lead internal investigations related to incidents and/or quality of care allegations• Ensure timely completion of all required new hire and annual trainings• Develop, track, and monitor all required internal trainings for 400+ staff members• Analyze incident data, prepare and analyze trending reports• Monitor and track quality improvement goals, outcomes, and measurements

Brooklyn Center

• Act as the in-venue HR Representative to manage benefits administration, leave of absences, associate relations, etc.• Assist the Director of Operations and Sr. Human Resources Manager with workplace investigations relating to sexual harassment, racial discrimination, theft, bullying, etc.• Ensure the venue is abiding by and consistently enforcing federal and state employment laws• Directly manage a team of Office Administrators• Responsible for the successful onboarding of an average of 20-30 new hires per month – includes timely paperwork completion, 100% Form i9 compliance, and new hire orientation• Process payroll bi-weekly for 500+ associates – includes clock in/out resolution, hours verification and balancing, PTO processing, tip reconciliation, etc.• Successfully managed multiple Open Enrollment periods with over 300 benefit eligible associates• Responsible for the management of the Office Supplies and Associate Uniform budgets, ensuring staying within budget while balancing the needs of the venue to operate efficiently

Edina, Mn

• Provide direct human resources needs for numerous clients nationwide in a variety of industries• Advise managers on a variety of issues relating to performance, discrimination, harassment, disability/reasonable accommodations, compensation, hiring, terminations, etc.• Advise clients on all applicable federal, state, and/or local labor laws to ensure accurate compliance• Assist clients through the complete onboarding/pre-employment process, including offer letter creations, background checks, drug screenings, proper Form I-9 completion, and new hire paperwork• Conduct new hire orientations for appropriate client new hires and provide them essential payroll and benefit information• Conduct analyses and provide classification recommendations to ensure employees are correctly classified• Manage the complete leave administration process for all client employees, including eligibility determination for various state and federal leaves, paperwork administration, and completion. Currently managing over 200 leaves of absences in various stages of the process and for employees located in all 50 states• Perform client job design and evaluation tasks including compensation analysis and market pricing• Develop and administer training programs for employees and managers on a variety of topics• Update and implement handbook policies as needed• Create and provide specialized reports for managers regarding payroll, PTO, leave of absences, etc.• Responsible for the accurate reporting on a yearly basis for required companies – EEO1, 300A, AAP, etc.• Assist clients with employee exit programs, including conducting exit interviews and mailing appropriate notices for CA and NY terminations• Assist client managers with any Human Resources needs that may arise

Greater Minneapolis-St. Paul Area

• Actively recruit for open positions in the company and assist the hiring manager throughout the interview process• Responsible for managing the entire pre-employment and onboarding process, including offer packages, background checks, drug screenings, etc.• Conduct new hire orientations including an overview of company policies, i9 completion, and other new hire paperwork• Conduct new hire benefits orientation and provide a thorough overview of benefit options and costs• Enroll employees in elected benefit programs including medical, dental, vision, life and AD&D, and 401k, and ensure appropriate payroll deductions are being made• Process payroll on a bi-weekly basis• Reconcile payroll, benefit invoices, and PTO usage• Plan and organize company-wide events to engage employees and give back to the community• Create and deliver training programs for employees and managers• Update employee handbook and administer policies as needed• Ensure all employees are correctly classified under the FLSA and work with management to make adjustments if needed• Manage the leave administration process including follow-up on outstanding paperwork and interaction with ADA• Create compensation analyses for all position to ensure the company is competitive in the market• Provide support to management with any human resources need that may arise

Bloomington, Mn

• Analyze client requirements against candidate qualifications and submit candidates through department managers and the Field Offices, VMS client representatives and/or Kforce internally.• Establish initial contact with prospective candidates and conduct preliminary interviews as required.• Conduct resume review and assessment to determine candidate suitability/viability.• Segment, organize, and prioritize candidates according to the degree of alignment with position requirements.• Determine candidate’s compensation expectations to maximize probability of meeting needs of both the candidates and the client.• Package candidates in accordance with corporate standards and focus on the pipelining of candidates to senior/field recruiters.• Submit the prospects credentials to the respective client and/or field representative and obtain feedback/confirmation of prospects candidacy.

Minnetonka, Mn

• Assisted the Senior Talent Acquisition Specialist with sourcing and recruiting for open positions and throughout the onboarding process (rejection letters, offer letters, I-9s, etc.)• Formulated and posted job postings on recruiting websites• Analyzed data and created a report and presentation regarding Affirmative Action• Examined data and created a report and presentation for Employee Exit Survey and provided suggestions for improvement• Created a Span of Control Analysis regarding all senior level management• Analyzed high volumes of application data and created a report representing where applicants found company’s job posting• Created, launched, and analyzed the results of an employee opinion survey• Created recruiting metrics and requisitions reports on a weekly and monthly basis• Assisted General Human Resource Manager with daily tasks and duties

Arden Hills, Mn

• Answered and directed phone calls from customers and clients• Processed title requests and ordered title work• Scheduled closings and prepared documents for closings• Ordered payoffs and satisfactions from banks and mortgage companies• Sent official recordings to corresponding counties• Prepared closed files for destruction after • Organized office and storage area

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Activities and Societies: Society for Human Resource Management, Northland Human Resource Management Mentor Program

Minor, Psychology

Activities and Societies: Society for Human Resource Management, Northland Human Resources Association