Respond to client inquiries regarding services, orders, designs, and online interactive tools through email, chat, and phone.

Create designs for social media, blogs, print, and publication.

Create designs for Influencers, VIP Clients and Press related marketing.

Direct contact for stylists within a network of remote workers.- Audit designs weekly to continue to level up stylists- Provide detailed feedback on designs- Attend weekly meetings to discuss productivity and ways increase efficiency and customer satisfaction

Accountable for managing service delivery and promoting the continuous improvement of productivity, service quality and customer satisfaction. Has identified opportunities to expand the range of services to the client and act as the main customer contact demonstrating the ability to use customer satisfaction strategies and processes. Develop strong knowledge of the clients business needs and disseminate this information to my account team to create value propositions for the client… Show more Accountable for managing service delivery and promoting the continuous improvement of productivity, service quality and customer satisfaction. Has identified opportunities to expand the range of services to the client and act as the main customer contact demonstrating the ability to use customer satisfaction strategies and processes. Develop strong knowledge of the clients business needs and disseminate this information to my account team to create value propositions for the client. Responsible for carrying out day-to-day operations of account with limited supervision and resolve escalated customer concerns. Prioritize and schedule requests from multiple customers with the ability to determine the best solution. Show less

Spearhead strategic marketing campaigns to maximize medical awareness and exposure; plan, coordinate, and seamlessly execute events, create marketing collateral and conceptualize plans to increase performance. Effectively delegate workflow for the graphic design team and evaluate design proofs; present new solutions.• Instrumental in generating over $4,400,000 in annual revenues, realizing a 45.6% increase year-over-year; increased marketing volume by 37% which generated over $1,250,000… Show more Spearhead strategic marketing campaigns to maximize medical awareness and exposure; plan, coordinate, and seamlessly execute events, create marketing collateral and conceptualize plans to increase performance. Effectively delegate workflow for the graphic design team and evaluate design proofs; present new solutions.• Instrumental in generating over $4,400,000 in annual revenues, realizing a 45.6% increase year-over-year; increased marketing volume by 37% which generated over $1,250,000 in new monthly revenue• Supported the restructuring of the marketing department and influenced process improvements, resulting in a 389% increase in East Florida Division volume year-over-year; consistently exceeded established quotas• Implemented Mitvity, a web-based system to improve the turnaround time on marketing collateral; reduced the turnaround time from 8 days to 1.5 days and effectively streamline the daily operations• Selected to assume a leadership role during a 45 day absence; assumed increasing responsibilities, provide influential leadership and coaching to teams, and effectively prioritize the daily assignments Show less

Managed all vended projects, exceeding 100 initiatives on a monthly basis. Coordinated the accounts payable activities and ensured timely payment of all invoices. Evaluated and processed Mediaworks projects and jobs; processed print tickets. Established, strengthened and maintained productive relationships with key vendors.

Established and maintained productive relationships with hospital administrators and served as a liaison between internal and external teams; facilitated clear communications. Recreated patient medical forms and business cards for medical professionals; achieved confidentiality. Develop team building / meeting agendas.