Cassandra Toth Email & Phone Number

Utilize efficient analytical thinking skills and evaluation with 3-4 team members to solve issues in car washManages new hires on customer service protocols resulting in increase of 10% in customer serviceAnalyses sales patterns over 2+ years, coordinating with team members to improve capture rate scores with membershipsMaintains high standards of customer service during high-volume, fast-paced operationsGuide a 4-5 member team while evaluating wash, team members, customers, and beautification of siteInteract with 100+ customers to establish and maintain effective communication to settle concerns and complaints in a timely manner

Communicated clearly and positively with coworkers and management; led a 5 co-worker teamManaged POS system at sales store, interacted with 300+ customers on cash and card payments; Acquires knowledge for mentoring old and new employeesResolved complaints promptly and professionally between customers and employees; Resolved dispute between 2 coworkers and an employeeAnalyzed documentation of end of day shift; organizes records between 1 month span and delivers to general mangerManaged employees to ensure compony guidelines are followed; solved disputes between 5-6 employees about guidelines

Bachelor'S Degree, Registered Nursing/Registered Nurse, Junior

High School Diploma

Activities and Societies: Volleyball, Softball, Choir, and Band