Technical Support Qa Engineer
Current- Collaborating between Sales, Support, Tech and design team to gather business needs, translate it into technical requirements and oversee the execution to completion- Working closely with Customer Support to investigate customer escalations and issues- Act as subject matter expert for Customers queries to help them leverage best use out of the system- Prioritising customer issues and advocating for the customer with the tech teams.- Keep Customer Sales, Support and other stakeholders updated on new product releases and features.- Conducting daily scrums, Backlog grooming and refining and sprint retrospective meetings- Mentoring and leading a team of software testers- Work with tech teams to oversee features to completion- Planning and supporting the Product manager for the smooth execution of releases- Testing of new features- Maintenance of Mobile automation test scripts using Appium- Developed and maintaining an Automation framework using Selenium Webdriver with JAVA
