Cassi Palmer Email & Phone Number

Huntington Beach, Ca, Us

Orange County, California, United States

Orange County, California Area

Provide accounting services for nonprofit client organizations, including providing financial information to management by researching and analyzing accounting data; preparing asset, liability, and capital account entries and producing financial statements and other reports. Recommends financial actions by analyzing accounting options. Substantiates financial transactions by auditing documents. Maintains accounting controls by preparing and recommending policies and procedures. During Covid-19 Pandemic was responsible for researching, developing, and managing the County Activated Virtual Volunteer Reception center to meet urgent community needs. Responsible for the recruitment, management, and mobilization of more than 3000 spontaneous volunteers to fulfill unmet needs within the greater Orange County area. Coordinate and provide logistical support to County of Orange Emergency Operation Center and Community Organizations Active in Disasters (COAD). Research, analyze, and report target development, data interpretation, and other key information regarding emergency program. Coordinate public messaging to increase volunteer traffic. Provide consulting and business services for governmental partners, nonprofit, and corporate clients including analysis work and organizational studies for tailored recommendations to strategically leverage volunteers and achieve operational efficiency. Deliver impartial analysis, review, and evaluate nonprofit organizations to increase impact. Develop, present, and train staff on volunteer management and emergency/disaster response, roles and responsibilities. Hold leadership role in COAD; participate in Orange County Emergency Management Associates and Orange County Citizen Corps Council.

Greater San Diego Area

Managed and supervised day to day operations, and provided leadership to 25 County employees and contract personnel regarding a wide variety of sensitive complex matters related to enforcement of municipal codes including, but not limited to, land use, zoning, building and safety, marijuana dispensaries, homeless encampments, shooting ranges, property maintenance, construction, environmental crimes and more. Managed special projects and initiatives including Community Outreach, Backlog Reduction, Nuisance Abatement and Elevated Appeals. Developed and implemented performance metric reporting system to measure, analyze, and increase productivity and effectiveness of Code Compliance program. Represented the Chief of Operations at regional meetings with outside agencies, other Divisions, Board of Supervisors, and community stakeholders. Represented the County on Inter-Departmental task force, for Land Use Enforcement Group (LUEG). Provided information and advisement to the Planning Director and other leadership team members relating to strategic planning, development, and operation of County code enforcement services. Developed and managed for Divisions long-range strategic planning needs. Implemented and monitored $4 million-dollar operational budget. Participated with RFP’s, RFQ’s and successfully procured contracts for Summary Abatement, Lexis-Nexus, As-Needed Officers, Vehicle Abatement and 24-7 Call Service contracts. Created and implemented technical training program to encourage staff development including curriculum in Project Management, Code Enforcement Certification, Hazwopper training and Inter-divisional cross training for improved functional threading. Lead process improvement projects, performed SWOT analysis, cost analysis, forecasting, and DMAIC exercises to learn deficiencies, make recommendations, and implement strategic vision.

Orange County, California Area

Developed state approved curriculum for basic, intermediate, advance, and supervisor code compliance classes (40 hours each). Taught regulatory and municipal matters regarding code interpretation, inspection protocols, intergovernmental taskforce projects, and staff report writing to more than 200 students in the basic, intermediate, and advanced classes. Developed, taught, and led college classes on the organization and function of municipal government including: practices and methods of policy interpretation, regulation and legal enforcement procedures, evaluations, human resources, budgetary and administrative responsibilities for public agencies for Supervisory classes.

Orange County, California Area

Provided lead and technical supervision to Code and Water Quality Enforcement Division staff regarding case assignments and best management practices. Supervised, reviewed, and monitored work and provided guidance and interpretation of building, planning, and fire codes as they related to complex code enforcement matters. Developed and presented community outreach meetings. Drafted, designed, and published educational handouts. Worked with the public through field inspections to obtain compliance with various municipal codes, regulations, and City conditions of approval on elevated cases. Issue Notice of Violations, Administrative Citations, and City letters to address violations. Worked with internal and external stakeholders to achieve satisfactory conditions of approval for special events. Created and established procedures for NPDES inspection requirements, Massage Parlor inspections, and Use Permit Condition Inspections. Established benchmark criteria measured, provided statistical performance metrics, created and designed Community Development templates for Department metric published reports. Acted as liaison for the City to various local agencies, such as OC DA, OC Health Department, EPA, Fish and Game, and other local agency representatives through participation in monthly Strike Force meetings and joint task force cases. Acted as Subject Matter Expert for Permit Plus system and improved the performance of the Permits Plus system to provide records retention, public access information, officer data entry needs, and performance metric report running capabilities. Developed and implemented code enforcement programs such as the Business Ambassador- a community outreach program designed to navigate new business owners through regulatory requirements to thrive and be successful. Provided excellent customer service to constituents, and internal/external stakeholders to resolve complex municipal violation matters.

Huntington Beach, Ca

Planned, developed, supervised childcare summer-care recreation program and Pre-K educational program. Researched academic curriculum, established Pre-K objectives and evaluated program, events, and services offered for continual business growth. Researched, planned, and coordinated special events and offsite field trip field trip opportunities. Coordinated fundraising activities and sponsorship's. Approved time-cards, maintained employee records and student files. Monitored and evaluated school budget. Provided customer service and promoted school through marketing and positive public relations.

Utilized NCIS, WTS, and JMS systems to process and research criminal records used for DOJ, court cases, and intake/release. Fingerprinted and processed 290 registrants. Performed record keeping, statistics and general clerical work. Managed property and field questions from the public. Confirmed release information to authorized personnel. Developed procedures to enhance and expedited electronic records archiving project.

Master Of Business Administration - Mba

Bachelor'S Degree, Social Ecology: Criminology, Law And Society

Certificate In Leadership And Management, Public Administration Leadership

Master Of Business Administration - Mba, Business Administration And Management