Cassi Malone Email & Phone Number

Greater Chicago Area

Manage company’s specialty fanfold account, alongside 15+ sheet accountsCoordinate with Scheduling, Production, and Shipping teams across four manufacturing facilities shipping throughout North America, Australia, and EuropeFocus on Customer Service team improvements and specialized projects with goals toward increasing process efficiency and automation, along with developing customer and plant-specific training manuals for referenceNavigate customer issues and concerns, assist in mediations and negotiations to ensure positive resolution for all parties Provide CSCLive training for customers and employees as needed – online portal for customers to view/edit orders from creation to fulfillment, and assist in website content creation Emphasis on customer experience management, taking a cross-functional approach to ensure seamless, positive, and valuable customer interactions

Greater Chicago Area

Develop courses for 10 week sessions with concentration on Business Management and Career Management (BUS 241, MGT 282, MGT 310, MGT 340, CMT 110, CMT 220, CMT 330, CMT 440) Lead classrooms of 5 – 45 students with diverse backgrounds with a focus on experiential learning, discussion, work/life balance, and empowerment Draw on students’ personal experiences to strongly connect material and develop critical thinking skills Student survey assessment average of 5.8/6 points throughout tenure

Greater Chicago Area

Ordered all product and supplies for culinary classes and events while only utilizing 48% of total budgetPartnered with vendors to create a single point of contact for contract negotiations and settlementsAided in the creation and implementation of an annual Culinary Symposium along with managing local events throughout the year

Lockport, Il

Instituted a marketing calendar for scheduled mailers, e-blasts, and online advertisementsSold New Era caps to sports teams and organizations internationally while developing a relationship with the patronsPlaced cold calls to prospective clients and contacted customers for web based inquiries and follow-ups while driving sales to a 228% increase from 2011 to 2012

Lockport, Il

Created and implemented marketing campaigns to grow various social events and sports programs, resulting in a 30% increase in sales from 2011 to 2012Grew memberships from 65 athletes to 180 athletes, resulting in a 176% increase while developing and maintaining relationships with each member to ensure they received the most value out of their membershipResponsible for crafting and delivering marketing materials, contacting local media outlets about promoting programs and events, and managing social media accounts while establishing and maintaining a positive brand image

Lockport, Il

Oversaw all customer needs including registering for events and programs, collecting payments, handling complaints and issues, and ensuring a positive experience at all timesManaged a team of five and trained front desk workers on our facility management computer system, EZ Facility, and on providing excellent customer serviceDeveloped and distributed customer satisfaction surveys and was the contact person for all customer experience inquiries

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Sigma Beta Delta Honor Society, The Eagle Newspaper - Editor, 2011 Commencement Speaker, RMU Hall of Fame 2014.

Associate Of Arts And Sciences (A.A.S.), Culinary Arts/Chef Training