Cassi Perhay Email & Phone Number

East Peoria, Illinois

• Handled a RIF base of $1.3 million, with customers ranging from small school districts to the IL Supreme Court.
• Managed all retention activities on customer preventative service agreements – ensuring contract retention of 95-100%.
• Grew customer product lines of service on existing contracts to a goal of 105%.
• Served as the main point of contact for customers on any service, billing, etc. issues and resolved or escalated as required.
• Worked with customers to determine life safety needs and developed a sales strategy to meet those objectives.

Peoria, Illinois

• Entered, released, and tracked 500+ orders for assigned CAT locations.
• Reviewed terms and conditions of CAT order for compliance and resolved where not acceptable.
• Represented division as the point of contact for all business dealings with 6-12 assigned CAT locations throughout IL, IA, PA and MO
• Served as lead for customers using Parker Systems (EDI).
• Formulated goals and steps to improve customer service.

Morton IL

• Provided front-line customer relations to Caterpillar dedicated account, working with CAT in specific regions of the country, ensuring continued company growth and goal achievement.
• Drove on-time service for 10 IL outbound lanes, approximately 300 weekly loads, to meet 98% OTD.
• Prepared RCCA for any lane service failures.
• Coordinated all facets of CAT freight shipments: booked freight, responded to customer inquiries, and assisted with preparation of customer rate quotes for back haul opportunities.
• Monitored service logistics through communication with CAT/CRST operations.
• Assisted Sales department in providing rate quotes.

Managed over 50 service contracts billing in excess of $1.5 million annually to ensure proper execution, profitability and customer satisfaction Responsible for reducing AP Executed assigned labor and material projects to ensure profitability and achieve gross margin based on required plan, achieved plan + 1-4 percent margin increase in 2007, 2008 and.