Cassandra Snyder Email & Phone Number

Atlanta, Georgia, United States

- Maintained the benefit data files of 15 clients on a daily basis.- Monitored daily imports and exports to ensure data is flowing in and out of proprietary system correctly.- Review carrier discrepancy reports and conducted research to resolve data fallout/errors.- Handled communication with external clients regarding files and status updates on file builds in progress.- Task management in JIRA.- Maintained correspondence with carriers, managers, and shared service teams on new and ongoing file builds.- Performed regular file maintenance activities.- File configuration and quality assurance for new file builds.- Conducted file timeliness and SLA management activities.- Provided support to premium reporting and payment/volume bill files.- Processed and ensured accuracy of SmartBen data imports.- Conducted data audits when needed to reconcile carrier data with SmartBen data to ensure systems were in sync.- Handled all annual open enrollment file maintenance, scheduling, and delivery.

Tampa, Florida, United States

- The daily processing of received and originated ACH files and payroll deduction files according to NACHA Rules, OFAC policy, and various federal and state regulations.- Processing of incoming and outgoing domestic and international wire transfers.- Reviewing, research, and processing of ACH exception items using sound judgement.- Process, review, and verify disputes, adjustments, death alerts, reclamations, stop payments, and returned originations within the proper timeframes and in accordance with established policies and procedures.- Answer questions within an internal help line to provide assistance to employees and members.- Post, input, and verify incoming and outgoing domestic and international wires.- Correct file load errors to ensure accurate posting to correct accounts.- Balance and maintain internal general ledger and suspense accounts.

Tampa, Florida, United States

- Acted as Teller Supervisor, Vault teller, ATM teller, and Teller Cash Dispenser custodian at varying times.- Performed and assisted other tellers with complex transactions.- Coached other tellers on their performance.- Helped tellers/bankers in training and assisting less experienced tellers in the efficient handling of clients’ needs.- Proactively initiated, managed, and developed long-term profitable relationships by using a consultative approach with clients.- Provided superior and consistent level of personalized service to each client- Coached team members on product knowledge and changes to procedures.

Bachelor Of Arts - Ba, Communication Concentration On Professional Writing, 4.0

Activities and Societies: Phi Theta Kappa member

Associate Of Arts - Aa, Sociology, 4.0

Activities and Societies: Phi Theta Kappa member