Cassi (Haizhao) Yan Email & Phone Number

Markham, Ontario, Canada

Toronto, Ontario, Canada

• Served as the primary point of contact for daily employee inquiries, maintaining to track and provide responses to employment verifications & documents, HR policies, benefits queries; improved team efficiency by 30%.
• Developed and continually updated orientation materials, including checklists, welcome kits, and interactive training modules; hosted quarterly new hire orientations, achieving a 98% onboarding satisfaction rate.
• Supported data-driven decision making by building dynamic Excel dashboards featuring pivot tables, charts, and data lookups, providing easy-to-understand insights for the HR team.
• Organized 10+ DEI education webinars, supporting the overarching annual organizational strategic plan, increasing training participation by 50% over six months; Managed the Employee Engagement programs, organizing in.
• Managed ADP Workforce Now to maintain up-to-date records of performance evaluations, benefits data, and payroll details; automated the monthly HR report generation featuring various human resources programs
• Orchestrated seamless onboarding and off-boarding processes, collecting new hire details for HRIS and digital records. Offered vital recruitment support through job postings, background checks, and assembling new.

Toronto, Ontario, Canada

• Coordinated 10+ industrial training events, including handling ongoing inquiries from guest speakers and clients, preparing training materials (PPT) and marketing support (flyers and wording)
• Updated and maintained HRIS database, and generated various HR reports for business operation with Excel and PPT
• Led marketing team to maintain social media platform and built relationships with potential customers through communication and interpersonal skills

Toronto, Ontario, Canada

• Assisted in the recruitment process including writing job description, scheduling interviews, recording interviewers information, and making recommendations to improve employer branding and attract talent
• Supported new hire onboarding by preparing training materials (e.g., Employee Handbook), conducting orientation, and answering ongoing inquires through emails and phones meetings
• Assisted 50+ trainers in categorizing 5000+ tests questions into an internal database, conducting surveys, evaluating trainers’ performances, and providing feedback and follow-up for continuous improvement
• Performed monthly payroll and dealt with ongoing administrative tasks by liaising with Accounting and Sales team to collect information, reconciling data, and drafting memos & announcements

Changchun, Jilin, China

• Established Increased bakery sales for two months by offering product suggestions for clients and efficiently answering customers' questions in person and via phone.
• Raised client engagement on social media by 38% through implantation of online promotion strategies on WeChat by creating posts and articles daily, views on social media increased.

Minor, Psychology

Bachelor Of Commerce - Bcom, Business/Commerce, General

Minor, Economics