Cassi (Haizhao) Yan Email & Phone Number

Markham, Ontario, Canada

Toronto, Ontario, Canada

• Served as the primary point of contact for daily employee inquiries, maintaining to track and provide responses to employment verifications & documents, HR policies, benefits queries; improved team efficiency by 30%. • Developed and continually updated orientation materials, including checklists, welcome kits, and interactive training modules; hosted quarterly new hire orientations, achieving a 98% onboarding satisfaction rate. • Supported data-driven decision making by building dynamic Excel dashboards featuring pivot tables, charts, and data lookups, providing easy-to-understand insights for the HR team.• Organized 10+ DEI education webinars, supporting the overarching annual organizational strategic plan, increasing training participation by 50% over six months; Managed the Employee Engagement programs, organizing in person events with 300+ attendees and having external & internal communication. • Managed ADP Workforce Now to maintain up-to-date records of performance evaluations, benefits data, and payroll details; automated the monthly HR report generation featuring various human resources programs• Orchestrated seamless onboarding and off-boarding processes, collecting new hire details for HRIS and digital records. Offered vital recruitment support through job postings, background checks, and assembling new hire/transfer offer packages.

Toronto, Ontario, Canada

• Coordinated 10+ industrial training events, including handling ongoing inquiries from guest speakers and clients, preparing training materials (PPT) and marketing support (flyers and wording)• Updated and maintained HRIS database, and generated various HR reports for business operation with Excel and PPT• Led marketing team to maintain social media platform and built relationships with potential customers through communication and interpersonal skills

Toronto, Ontario, Canada

• Assisted in the recruitment process including writing job description, scheduling interviews, recording interviewers information, and making recommendations to improve employer branding and attract talent • Supported new hire onboarding by preparing training materials (e.g., Employee Handbook), conducting orientation, and answering ongoing inquires through emails and phones meetings• Assisted 50+ trainers in categorizing 5000+ tests questions into an internal database, conducting surveys, evaluating trainers’ performances, and providing feedback and follow-up for continuous improvement• Performed monthly payroll and dealt with ongoing administrative tasks by liaising with Accounting and Sales team to collect information, reconciling data, and drafting memos & announcements

Changchun, Jilin, China

• Established Increased bakery sales for two months by offering product suggestions for clients and efficiently answering customers' questions in person and via phone. • Raised client engagement on social media by 38% through implantation of online promotion strategies on WeChat by creating posts and articles daily, views on social media increased.

Minor, Psychology

Bachelor Of Commerce - Bcom, Business/Commerce, General

Minor, Economics