Cassia Rodrigues Email & Phone Number

Vancouver, British Columbia, Canada

Execute the daily operations of the station to provide world-class service to guests.Perform safe tagging, sorting, scanning, loading, unloading, and delivery of guest luggage.Greet guests, accurately perform check-in duties, answer questions, and provide direction to ensure smooth transfers to/from the train.Deliver special guest requirements, including accessibility needs, as required.Escort guests by motorcoach/shuttle to/from partner hotels/sidings, and providing commentary enroute when required.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Opening and closing procedures;Experience in inventory management of food and condiments;Maintain expert knowledge of all menu items and specials of the day;Address customer's queries about menu selections;Handle with phone orders and delivery apps;Provide cashier transactions

Vancouver, British Columbia, Canada

Provided exceptional customer service, welcoming and greeting visitors at the 4D theatre in the line-up and providing introduction speech inside the theatre for over 100 guestsPolitely and professionally responded to questions from visitors about the Aquarium, Stanley Park, and other places of interest to touristsGuided and engaged guests in the different galleriesMaintained the theatre and glasses room to Aquarium standards

Vancouver, British Columbia, Canada

Problem-solved and resolving customer complaints and issues;Earned Shift lead opportunities based on performance;Trained staff and ensured efficient operation of the restaurant;Completed opening, daily, and closing procedures in accordance with companypolicies

Vancouver, British Columbia, Canada

Served customers by developing rapport, building customer confidence, providingaccurate information, and helping with product selection;Kept up-to-date with knowledge for new and existing products;Maintained a clean and orderly workspace or retail floor;Performed all required cash register transactions efficiently and accurately;Entered customer information into database

British Columbia, Canada

Provided safety instructions and historical speech to customers while operation;Responded appropriately to emergency situations and demonstrated safe job performance;Was able to work in all other functions of the attraction including ticket sales, customerservice and sales associate;Completed pre-operational procedures and inspections

São Paulo Area, Brazil

Managed and organized customer action marketing in the gastronomic field; handled relationship management between the client and the agency's internal team, by contributing ideas and suggestions to the creative time. Besides facilitated project presentations and follow up meetings with the client, with supported tendency research, scenario analysis and target audience of the client.

São Paulo Area, Brazil

Implemented internal marketing actions with the team; planned strategies to improve customer communication in gastronomy and events field and contacted suppliers and estimated the budget of products and services.

São Paulo Area, Brazil

Monitored multiple incoming calls and answered queries received by customers; gathered, researched and prepared communications material; digital art creation and development a menu's layout to provide a better service to clients.

Travel & Tourism Business Management

Studying and building a diverse set of skills to work in the different travel and tourism sectors – land, air, or sea. The program have.

Business, Management, Marketing, And Related Support Services

Studying Business and Marketing Management focusing on skills and strategies to be an effective professional. Developing broad.

Post-Graduate In Communication Management, Communication, General

Strategic and managerial view of communication, including new media, strategic planning focused on integration and brand study.

Graduate In Social Communication

Studies related to the creation, production, edition, and publication of content for the most diverse communication formats, whether.