Cassiano De Paula Email & Phone Number

Taboão Da Serra, São Paulo, Brazil

Management of technical activities, training and services; Project management, technical support for sales team and customers. KPIs and customers and partners satisfaction are the main target.

São Paulo, São Paulo, Brazil

Service Center Manager of companies Tecnoset Group, TR Services, Almaq, Copylink and Tecfy and Tecnoset.I was charged of PUC (Service Customer Support), L1 support, L2 support, technical software solutions and local technical support and partners, responsible for financial aspects of services, performing analysis of potential improvements, identifying gaps, through quality tools and Lean methods (Kaizen, PDCA, 8D, LDM, Value Stream Map).

São Paulo, Brazil

Technical support for Sales and Customers, project management and responsible for financial aspects of services,

São Paulo, Brazil

Project Management, Technical support for Sales and Customers, increase revenue/reduce costs, responsible for financial aspects of services, performing analysis of potential improvements, identifying gaps and restructuring of the department, through quality tools and Lean methods (Kaizen, PDCA, 8D, LDM).ISO9001:2008 RD

São Paulo Area, Brazil

I am in charge management of Services support Brazil area for a group of more than 35 employees, among them: Experts Engineers (Pre/Pos Sales), Technical Supervisors, internal support team (Help Desk) and Field Service Technicians based in the main capitals of the Country.Responsible for financial aspects of services, performing analysis of potential improvements, identifying gaps and restructuring of the department, through quality tools and Lean methods (Kaizen, PDCA, 8D, LDM).ISO9001:2008 RD

São Paulo Area, Brazil

I was in charge management of Services support including Experts Engineers (Pre/Pos Sales) and internal support team.Responsible for performing analysis of potential improvements, identifying gaps, through quality tools and Lean methods (Kaizen, PDCA, 8D, LDM).ISO9001:2008 RD

São Paulo Area, Brazil

Management of the field service technician team, help desk support team and Pos Sales Team (engineering departament), technical department responsible by analysis and repair of printers from customers from all over Brazil, supporting all codification technologies developed by the company. Currently I am in charge for a group of 41 technicians, having the responsibility for overseeing the handling of this technology by employees of the technical department.

São Paulo Area, Brazil

Engineering department, in charge in development of several coding solutions projects within industrial environment throughout the Brazilian territory, including: integration with ERP, bagging machines, PLCs and supervisory systems. In this position, I had opportunity to attend technical trainings in the Corporate Headquarters located in Valence - France, keeping an intense contact with technical experts from international support.

São Paulo Area, Brazil

Management of the field service technician team, help desk support team and workshop (internal repairs), technical department responsible by analysis and repair of printers from customers from all over Brazil, supporting all codification technologies developed by the company. Currently I am in charge for a group of 36 technicians, having the responsibility for overseeing the handling of this technology by employees of the technical department.

São Paulo Area, Brazil

Extensive experience regarding to the installation, repair, and providing of training courses in many industrial printers technologies, such as CIJ, TO and LASER.Experience as a field service engineer and enhanced support to large customers across Brazil at foods, beverages and dairy industries.

São Paulo - Sp

Supervisor of Services team to repair telecommunication devices.

Master’S Degree, Management Processes And Services, 2 Years

Activities and Societies: In the course, the most important issues of service management as a strategy for operations are addressed.

Bachelor’S Degree, Electrical And Electronics Engineering, 5 Years

The activities of the electrical engineer include design, development and building control systems and industrial automation, commerce.

Associate’S Degree, Eletronic Technician, 1,5 Years

Associate’S Degree, Mechanical Project Technician, 2 Years