Cassiano Alberto Rizzi Email & Phone Number

Blumenau, SC, BR

Mallow, County Cork, Ireland

Little Island, County Cork, Ireland

• Ireland’s best value online retailer selling everything from toys to homewares to stationary and so much more. Responsible for conducting all analysis and marketing KPI reporting:
• Conducted thorough analysis and generated reports to identify trends, drive sales growth, and maximize conversion from online to offline marketing campaigns.
• Ensured full optimization of all content to enhance conversions across various devices and maintained up-to-date information on search websites like Google My Business and Bing Webmaster.
• Strategically planned and implemented SEO, Google Ads, database marketing, and social media advertising initiatives.
• Utilized metrics from platforms such as Google Analytics, Google Search Console, Microsoft Clarity, and internal reporting to create solution-oriented execution plans aligning with business goals.
• Conducted comprehensive keyword research, implemented SEO best practices, and managed paid search campaigns to boost organic search rankings, increase website traffic, enhance brand visibility, and drive lead generation.

Kinsale, County Cork, Ireland

• Recognized and addressed customer needs, guiding them through specific features, with a focus on customer interaction and effective problem-solving.
• Updated internal databases with meticulous attention to detail, recording technical issue details for comprehensive documentation.
• Ensured thorough resolution of technical issues by following up with customers, prioritizing strong customer satisfaction and success.
• Demonstrated a commitment to excellence in customer service by providing quality support across various areas.
• Collaborated with cross-functional teams to resolve queries, enhance efficiency, and elevate the overall customer experience through effective teamwork.
• Engaged in critical thinking to offer valuable feedback and suggestions for product and process improvement.

Cork, County Cork, Ireland

• Executed transactions, including order entry, order follow-up, stock information management, backorder reports, invoicing, claim handling, and return processing, with precision and efficiency within agreed timeframes.
• Managed customer calls and addressed complaints professionally, adhering to service level agreements.
• Ensured thorough case and call logging with regular updates until successful resolution.
• Collaborated with Sales, Finance, and other internal stakeholders for seamless workflow and effective communication.
• Oversaw customer inquiries and concerns, fostering a positive shopping experience and ensuring Customer Satisfaction.
• Teamed up with the sales team to meet customer needs, resulting in increased Customer Loyalty.

Erechim, Rio Grande Do Sul, Brasil

• Addressed customer queries through face-to-face interactions, calls, emails, web forms, and chats, ensuring the consistent delivery of quality service.
• Provided personalized customer service tailored to individual needs.
• Carried out activities in accordance with defined work and quality standards.
• Participated in committees, workgroups, and projects.
• Implemented methods for disease prevention through physical activity.
• Collaborated with a multidisciplinary team.

Erechim, Rio Grande Do Sul, Brasil

• Handled customer inquiries through various channels, such as face-to-face interactions, calls, emails, web forms, and chats, ensuring the consistent delivery of high-quality service.
• Offered personalized customer service tailored to individual needs.
• Executed tasks in alignment with established work and quality standards.
• Engaged in committees, workgroups, and projects.
• Implemented strategies for preventing diseases through physical activity.
• Collaborated with a diverse multidisciplinary team.

Campinas Do Sul, Rio Grande Do Sul, Brasil

• Executed weekly store deliveries and managed stock rotation in the warehouse and shop floor.
• Utilized computer software, including MS Office, email, and printers.
• Adhered to stringent customer service SLAs and KPIs.
• Interacted with customers in a pleasant, friendly, and helpful manner, addressing inquiries via phone and email.
• Followed up on quotes and oversaw orders from initiation to completion.
• Demonstrated good communication skills with a strong customer focus.

Certified Digital Marketing Professional, Digital Communication And Media/Multimedia

Activities and Societies: FETCH - Further Education & Training Course Hub • Conducted digital research, established business objectives.

Certificated Power Bi For Businness, Business/Office Automation/Technology/Data Entry

Module 1 - Exploring the Power BI; Module 2 - Introduction to Power BI; Module 3 - Importing Data to Power BI; Module 4 - Data Modeling in.

Bachelor Of Technology - Btech, Marketing/Marketing Management, General

Bachelor Of Physical Education, Physical Sciences