Cassiano Alberto Rizzi Email and Phone Number
🚀 As a tech enthusiast dedicated to making a positive mark on society, I bring over 7 years of rich experience in customer service, support, and digital technologies. Thriving in dynamic landscapes that fuel continuous learning, I proudly hold a degree in Marketing and am eager to contribute my expertise to the ever-evolving world of digital marketing, online strategies, and e-commerce.In my most recent role with an innovative Irish E-commerce company, I steered the ship of success in online sales, brand promotion, website management, and impactful digital marketing campaigns, backed by robust data analysis. My journey involved fine-tuning strategies to meet and exceed company objectives, while also honing my communication skills and gaining a profound understanding of the intricate European market landscape.My native language is Portuguese, and I am proficient in English and Italian professionally. I hold an Irish Category B Driver's License and I am an EU Citizen. As a professional, I remain open to trends and emerging technologies that contribute to achieving business objectives and goals.✅ Career highlights:1) Secured a 50% scholarship for my first undergraduate degree; for my second degree, earned admission to a prestigious federal university in Brazil;2) Led health promotion projects within the community while working for a major healthcare service provider in Brazil, contributing to significant cost reduction for the company;3) Successfully implemented online brand promotion strategies, resulting in a remarkable 150% increase in revenue compared to the previous year;4) Achieved a 65% surge in new customer registrations on our website in the last 6 months of 2023 by employing customer loyalty strategies that strengthened the brand's connection with its audience;5) Spearheaded a remarkable 266% increase in clicks and impressions from January to December 2023, utilizing organic search strategies, SEO, and strategic market positioning. This contributed to enhancing the brand's online visibility and market presence.
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Analista De MarketingAdaptive TeamsBlumenau, Sc, Br
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E-Commerce SpecialistAcravet Limited Apr 2024 - PresentMallow, County Cork, Ireland -
Digital Marketing SpecialistBigwhiterabbit Jun 2022 - Mar 2024Little Island, County Cork, IrelandIreland’s best value online retailer selling everything from toys to homewares to stationary and so much more. Responsible for conducting all analysis and marketing KPI reporting:• Conducted thorough analysis and generated reports to identify trends, drive sales growth, and maximize conversion from online to offline marketing campaigns.• Ensured full optimization of all content to enhance conversions across various devices and maintained up-to-date information on search websites like Google My Business and Bing Webmaster.• Strategically planned and implemented SEO, Google Ads, database marketing, and social media advertising initiatives.• Utilized metrics from platforms such as Google Analytics, Google Search Console, Microsoft Clarity, and internal reporting to create solution-oriented execution plans aligning with business goals.• Conducted comprehensive keyword research, implemented SEO best practices, and managed paid search campaigns to boost organic search rankings, increase website traffic, enhance brand visibility, and drive lead generation.• Managed Google Ads campaigns, ensuring alignment with target goals and optimizing performance.• Analyzed product performance over time, providing insights into any fluctuations and recommending adjustments as necessary.• Generated reports that highlighted the most relevant insights for informed decision-making.• Produced regular reports on digital marketing performance, refining strategies for continuous improvement.• Created, managed, and developed visual and written creative content for digital campaigns using ChatGPT.• Efficiently managed order processing through Amazon, eBay, and the website, including product selection, packaging, and shipment preparation.• Ensured optimal inventory management by selectively choosing products based on availability from specific locations.• Took responsibility for managing and regularly updating products on the Bigcommerce platform. -
Customer Service RepresentativeSodexo Feb 2021 - Mar 2022Kinsale, County Cork, Ireland• Recognized and addressed customer needs, guiding them through specific features, with a focus on customer interaction and effective problem-solving.• Updated internal databases with meticulous attention to detail, recording technical issue details for comprehensive documentation.• Ensured thorough resolution of technical issues by following up with customers, prioritizing strong customer satisfaction and success.• Demonstrated a commitment to excellence in customer service by providing quality support across various areas.• Collaborated with cross-functional teams to resolve queries, enhance efficiency, and elevate the overall customer experience through effective teamwork.• Engaged in critical thinking to offer valuable feedback and suggestions for product and process improvement.• Maintained a positive, customer-centric attitude aligned with company values.• Exhibited adaptability under high-pressure situations by working flexible shifts, including holidays and weekends.• Delivered exceptional customer service by managing customer needs through various communication channels.• Executed business strategies and contributed to enhanced customer services through self-service initiatives.• Actively identified process improvements, communicating them to team leaders and managers, showcasing a commitment to continuous improvement. -
Customer Service SpecialistThe Noel Group Dec 2020 - Jan 2021Cork, County Cork, Ireland• Executed transactions, including order entry, order follow-up, stock information management, backorder reports, invoicing, claim handling, and return processing, with precision and efficiency within agreed timeframes.• Managed customer calls and addressed complaints professionally, adhering to service level agreements.• Ensured thorough case and call logging with regular updates until successful resolution.• Collaborated with Sales, Finance, and other internal stakeholders for seamless workflow and effective communication.• Oversaw customer inquiries and concerns, fostering a positive shopping experience and ensuring Customer Satisfaction.• Teamed up with the sales team to meet customer needs, resulting in increased Customer Loyalty.• Conducted product demonstrations, contributing to enhanced Customer Experience Management.• Promptly resolved customer complaints, showcasing strong communication and effective Customer Support.• Conducted regular training sessions to cultivate a skilled team, emphasizing the importance of teamwork.• Implemented customer feedback mechanisms, demonstrating a commitment to continuous improvement and enhancing Customer Contact.• Executed promotional activities, focusing on strategic Relationship Development for enhanced customer engagement.• Maintained accurate inventory levels, showcasing organizational skills crucial in Customer Service roles.• Collaborated with other departments to streamline customer service processes, highlighting effective teamwork and communication.• Assisted in implementing technology solutions for efficient Customer Experience Management.• Contributed to the creation and updating of customer service policies, ensuring adherence to industry standards and promoting Customer Satisfaction.• Conducted market research to inform product placement and promotional strategies, showcasing a strategic approach to Customer Experience Management. -
Senior Customer SupportUnimed/Rs May 2015 - Jul 2020Erechim, Rio Grande Do Sul, Brasil• Addressed customer queries through face-to-face interactions, calls, emails, web forms, and chats, ensuring the consistent delivery of quality service.• Provided personalized customer service tailored to individual needs.• Carried out activities in accordance with defined work and quality standards.• Participated in committees, workgroups, and projects.• Implemented methods for disease prevention through physical activity.• Collaborated with a multidisciplinary team.• Contributed to the design, implementation, and monitoring of health promotion projects and events.• Controlled and updated KPIs using Microsoft Office.• Conducted physical evaluations and prescribed exercises with report analysis in the SAP System.• Managed operations through the TOTVS System.• Ensured the achievement of day-to-day service delivery targets, handling all queries and requests in a timely, professional, and consistent manner. -
Customer Support SpecialistArena Academia Mar 2014 - May 2015Erechim, Rio Grande Do Sul, Brasil• Handled customer inquiries through various channels, such as face-to-face interactions, calls, emails, web forms, and chats, ensuring the consistent delivery of high-quality service.• Offered personalized customer service tailored to individual needs.• Executed tasks in alignment with established work and quality standards.• Engaged in committees, workgroups, and projects.• Implemented strategies for preventing diseases through physical activity.• Collaborated with a diverse multidisciplinary team.• Played a role in the design, implementation, and monitoring of health promotion projects and events.• Achieved day-to-day service delivery targets by addressing all queries and requests in a timely, professional, and consistent manner.
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Customer Support RepresentativeRizzi E Rizzi Ltda Jan 2008 - Feb 2014Campinas Do Sul, Rio Grande Do Sul, Brasil• Executed weekly store deliveries and managed stock rotation in the warehouse and shop floor.• Utilized computer software, including MS Office, email, and printers.• Adhered to stringent customer service SLAs and KPIs.• Interacted with customers in a pleasant, friendly, and helpful manner, addressing inquiries via phone and email.• Followed up on quotes and oversaw orders from initiation to completion.• Demonstrated good communication skills with a strong customer focus.• Provided the highest level of customer service to both new and existing customers.• Informed customers about ongoing promotions and new product offerings.• Developed long-term customer relationships and effectively managed a customer base.• Analyzed options for customers, made decisions, and took action with an innovative approach to improve business results.
Cassiano Alberto Rizzi Education Details
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Digital Communication And Media/Multimedia -
Business/Office Automation/Technology/Data Entry -
Physical Sciences
Frequently Asked Questions about Cassiano Alberto Rizzi
What company does Cassiano Alberto Rizzi work for?
Cassiano Alberto Rizzi works for Adaptive Teams
What is Cassiano Alberto Rizzi's role at the current company?
Cassiano Alberto Rizzi's current role is Analista de Marketing.
What schools did Cassiano Alberto Rizzi attend?
Cassiano Alberto Rizzi attended Digital Marketing Institute, Grupo Voitto, Ifrs, Universidade Regional Integrada Do Alto Uruguai E Das Missões.
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