Amplified customer engagement 139% by executing 80 social and educational eventsIncreased program engagement for an outreach based training program by 127% through effective educational content deliveryInstructor of credited course on multicultural competence and effective facilitation, using CanvasDeveloped an education program with curriculum, training aids, learning measurements for 8 individual diversity presentations; post survey results showing an 82%-98% score of learning content understandingDevelop and facilitate 2 quarterly talent development trainings to all organizational levels for an organization of 20,000

Collaborated with business leaders on cross-divisional strategic planning, enhancing organizational alignment and driving strategic initiatives forwardProject manager over a multidisciplinary team, overseeing multiple special projects and initiatives, directly contributing to the successful execution and completion of key organizational goalsProvided oversight of program budgets, resources, and performance evaluations, ensuring optimal allocation and utilization

Spearheaded the Wellness Wheel resilience program, enhancing group resilience and personal growth, evidenced by a marked improvement in participant feedback scoresLed the successful implementation of a new CRM system, Advocate, streamlining case management processesDoubled the mentor team to 25 members through strategic recruitment and development of support resourcesProvided consultation to a care team of 15 working with 100+ cases on crisis support

Conducted needs assessment interviews to develop and facilitated interactive workshops to teams on diversity Recruited, trained, and supported a team of peer educators and a team of volunteers

Developed program theory and recommended changes for a conflict management programEvaluated assessment efforts and provided consultation to departmentAssisted with restorative practice, mediation programming

Constructed new mission, vision, and values statements for the division Provided recommendations directly to business leaders verbally and in written format

Helped first-year students and staff develop an atmosphere conducive to learning for a community of ~200 participants.Supervised and educated a staff of 6 Resident Assistants.Developed programming for staff and community needs and facilitated in weekly meetings or events.Participated in the recruitment, selection and evaluation of 200 Resident Advisers and 35 Hall Directors.Served on-call and provided crisis response as needed

Presented on mediation techniques during Resident Assistant training.Planned and executed professional development for a staff of 16, working with first-year students.Assisted with Resident Assistant recruitment including the interview process.

Planned daily activities and a crew show with a staff of 26 other leaders.Guided students through sessions and relationship-building activities to ease the transition.Key skills used were teamwork, creativity, mentoring, positivity, and leadership.