Cassidy Hammond Email & Phone Number

Whitby, Ontario, Canada

• Managed inquiries, both in person and over the phone, ensuring efficient customer service and message handling.• Coordinated appointments and maintained accurate schedules for client/worker meetings and staff training.• Processed new applications and assessments promptly.• Maintained organized and up-to-date client files.• Oversaw electronic database management and provided data entry and word processing services.• Ensured confidentiality through a secure filing system in line with the Region’s RIM process.• Maintained workshop attendance records and program statistics.• Offered administrative support to the Income and Employment Support Division staff.• Effectively communicated, both verbally and in writing, while recording information in various databases.

Whitby, Ontario, Canada

• Respond to and redirect general inquiries over the telephone, email, and in person from clients, their families, and community organizations.• Generate, edit and distribute general correspondence such as reports and presentations• Schedule client appointments and enter the relevant information for tracking by counselors.• Create, record, and maintain client attendance records for group and individual clients.• Present program orientation to clients in groups or individually before they start the program.• Collect client fees, create spreadsheets to track and reconcile daily fees.• Maintain the confidential filing system consistent with the Region's RIM process.

Goodwood, Ontario, Canada

• Served meals to 50-100 members and guests per shift.• Memorized over 30 menu items and rotating specials in order to give customized recommendations to members and guests.• Used solid communication and dispute resolution skills to swiftly and successfully resolve conflict resulting in customer satisfaction.• Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the covid-19 outbreak to ensure both employee safety and customer satisfaction.•Trained new employees on restaurant procedures and serving techniques.• Halfway house attendant and beverage cart• Worked special events supportng teams

​• Packaged new hire packets and materials for distribution to newly hired employees.• Developed and maintained training materials and benefit packets for new hires. • Scheduled and helped conduct new employee and health and safety orientations.•Helped come up with an incentive program• Created performance appraisal forms and verbal written warning letter forms• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health and safety.• Participated in a safety tour of the plant to see it there was any health and safety concerns.• Review qualifications of potential candidates responding to job postings/advertisements and determine candidates for further consideration.

Hamilton, Ontario, Canada

•Served drinks and snacks to 50-100 members and guests per shift.•Successfully resolved conflict resulting in customer satisfaction and maintaining customer relations.•Worked special events supporting teams.•Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satistaction.•Carried appetizers and drink trays around events and maneuvered around guests and furniture.•Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.

Uxbridge, Ontario, Canada

•Recorded customer orders and communicated clearly to confirm each order.•Processed transactons and made change for cash payments or accepted credit cards, debit cards and gift cards.•Served orders to customers at drive thru window and counter.•Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.•Completed opening, closing and shift change tasks by following company guidelines.

Graduate Certificate, Human Resources Management, Honor Role

Proven knowledge in: Recruitment and Selection, Employment Law, Occupational Health, and Safety, Accounting, Organizational Behaviour.

Bachelor Of Arts - Ba, Psychology

Proven knowledge in: mental health, wellness, how to motivate, and understanding of behaviour