Cassidy Hammond Email & Phone Number

Whitby, Ontario, Canada

• Managed inquiries, both in person and over the phone, ensuring efficient customer service and message handling.
• Coordinated appointments and maintained accurate schedules for client/worker meetings and staff training.
• Processed new applications and assessments promptly.
• Maintained organized and up-to-date client files.
• Oversaw electronic database management and provided data entry and word processing services.
• Ensured confidentiality through a secure filing system in line with the Region’s RIM process.

Whitby, Ontario, Canada

• Respond to and redirect general inquiries over the telephone, email, and in person from clients, their families, and community organizations.
• Generate, edit and distribute general correspondence such as reports and presentations
• Schedule client appointments and enter the relevant information for tracking by counselors.
• Create, record, and maintain client attendance records for group and individual clients.
• Present program orientation to clients in groups or individually before they start the program.
• Collect client fees, create spreadsheets to track and reconcile daily fees.

Goodwood, Ontario, Canada

• Served meals to 50-100 members and guests per shift.
• Memorized over 30 menu items and rotating specials in order to give customized recommendations to members and guests.
• Used solid communication and dispute resolution skills to swiftly and successfully resolve conflict resulting in customer satisfaction.
• Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the covid-19 outbreak to ensure both employee safety and customer satisfaction.
• Trained new employees on restaurant procedures and serving techniques.
• Halfway house attendant and beverage cart

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• Packaged new hire packets and materials for distribution to newly hired employees.
• Developed and maintained training materials and benefit packets for new hires.
• Scheduled and helped conduct new employee and health and safety orientations.
• Helped come up with an incentive program
• Created performance appraisal forms and verbal written warning letter forms

Hamilton, Ontario, Canada

• Served drinks and snacks to 50-100 members and guests per shift.
• Successfully resolved conflict resulting in customer satisfaction and maintaining customer relations.
• Worked special events supporting teams.
• Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satistaction.
• Carried appetizers and drink trays around events and maneuvered around guests and furniture.
• Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.

Uxbridge, Ontario, Canada

• Recorded customer orders and communicated clearly to confirm each order.
• Processed transactons and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Served orders to customers at drive thru window and counter.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Completed opening, closing and shift change tasks by following company guidelines.

Graduate Certificate, Human Resources Management, Honor Role

Proven knowledge in: Recruitment and Selection, Employment Law, Occupational Health, and Safety, Accounting, Organizational Behaviour and.

Bachelor Of Arts - Ba, Psychology

Proven knowledge in: mental health, wellness, how to motivate, and understanding of behaviour