o Monitor Sales processes that support inbound, outbound and field sales channels through Salesforce CRM, and various dialers and cadence softwareo Assist to ensure that the sales funnel is running smoothly and quicklyo Identify any breakage points that need attention or can be further optimizedo Execute strategy for improved and standardized sale processes across all sales teams via KPIso Perform data analytics around various business subject mattero Provide valuable data driven insight to facilitate business decision makingo Help identify business model improvement opportunities and actionable strategic initiatives through robust analytics and sales feedbacko Provide support on Salesforce.com usage, data integration, and other call center technologies and tools

o General office duties for the Department Chairperson-Information Systems & Analyticso Assisted with academic research, peer reviews, proofreading and writingo Helped edit and prepare manuscripts and prepared articles, reports and presentations as assignedo Executed research work in an appropriate manner to assist assigned professoro Gathered and analyzed data and performed literature reviewso Served as PR/Marketing/Social Media Advisor to the Association for Information Systemso Co-Presenter of “Consumer E-Purchase Intention: A Bibliometric Analysis Perspective” at the 56th MBAA International Conference, March 26, 2021

Extract ERP data to be used for analysis and informed business decisionso Support all departments for quantitative needso Perform data entry and statistical analysis in support of strategic decisionso Work with minimal oversight to develop report structures for analyticso Utilize computer programs including Excel, Google Analytics, and additional Microsoft Office applications for analysis and marketing purposeso Provide assistance in data collection management and the organization of company datao Assess social media analytics via Facebook and Instagram Analytics software to inform marketing decisions and analyze market trendso Organize sales data pertaining to pricing and customer relationsPrior Position before shifting roles: Marketing Intern, Summer 2019o Assisted in the development of messaging for various marketing materials, articles, and storieso Helped with content management and development of all related social media platformso Worked on the creation and implementation of various marketing initiativeso Reviewed basic marketing materials and suggested updates and improvementso Assisted with sales reports, presentations, quotations, and customer service as needed

o Develop social media strategies to increase following rates on all social media accountso Take photographs and video to be used on social media accountso Remain active on all social media accounts o Find new ways to creatively communicate the story of Production Services

o Conduct one-on-one tutoring sessionso Analyze student comprehension and assist accordinglyo Assist with exam preparation and general course material

o Load and unload props and materials from truckso Assemble and disassemble stage, sound system, and lighting systemo Serve as a stagehand for eventso Perform spotlight operation during showso Assist with video, sound and light productiono Help with other aspects of live performance production as needed

Greet all customers in a friendly and welcoming mannero Fulfill customer requests with purchaseso Identify and solve customer issues and/or complaintso Keep areas stocked with all necessary itemso Clean and organize all areas regularlyo Manage and maintain cash drawer during shifto Participate in opening and closing duties as necessary

Seasonal Positiono Unloaded and deliver packages and materials from trucko Engaged with corporate and residential customers along route

o Greet all customers in a friendly and welcoming manner o Fulfill customer requests with purchaseso Identify and solve customer issues and/or complaintso Keep areas stocked with all necessary itemso Clean and organize all areas regularlyo Manage and maintain cash drawer during shifto Participate in opening and closing duties as necessary

o Operated soundboard for special events taking place at SPHSo Ensured that all audio requirements are meto Set-up all equipment needed for events

o Assisted with audio equipment set-up and ensured all audio requirements were meto Conducted sound check for artistso Operated soundboard when needed during shows

o Helped with the recording of live audio and video of services for online viewing o Operated soundboard and video equipment during services

o Ensured that students understood the instructions for each daily lessono Assisted students with utilizing specialized music softwareo Helped set-up and wire computer equipmento Answered questions and solved problems as needed