Cassidy Kicker Email & Phone Number

Denver, Colorado, United States

As a Sales Consultant specializing in Resellers and Partnerships at Businessolver, I lead the full-cycle sales process for our valued reseller relationships, covering every stage from the initial sale through renewal. With a focus on both our Benefitsolver and Workterra platforms, my role centers on empowering reseller partners with technology solutions they can confidently present to their clients, backed by a service model they trust and rely on.Through a consultative approach, I work to understand each partner’s unique needs, ensuring they have the tools and support required to drive success in the ever-evolving benefits administration landscape. Whether aligning solutions to industry demands or navigating challenges, I’m dedicated to delivering value and sustaining growth across every reseller partnership.

In my role as a Client Experience Manager, I led implementation and ongoing technology support for my book of business, advising clients on the best-fit benefits administration technology solutions for their needs. I managed client relationships as the primary contact, conducting weekly calls to address needs and align on strategy. I also worked hands-on in platforms such as BSwift, ADP, Zenefits, and Rippling to deliver a seamless benefits experience.Key Highlights:- Part of a pilot program delivering white-glove support to high-growth tech clients, enhancing client satisfaction through specialized consulting service.- Mentored and trained Client Experience Managers, contributing to the team's knowledge base and skill set.- Audited and resolved EDI and other file feed errors, ensuring accurate data transmission and reliable system performance.- Member of a special task force demoing and selling Sequoia’s Total Rewards and Total Compensation Platform, supporting product expansion and adoption.

Houston, Texas, United States