I design, develop, proof, and implement digital media content plans for social media, app push messaging, and email campaigns.Assists in the planning, implementation, and overall evaluation of all integrated market campaigns. Work with the Mohican North Star Casino and Resort Marketing team to map out a cohesive content strategy and calendar and then deliver upon that strategy.Assists in design/implementation strategy of social media advertisementsDesign and implement a regular social media strategy across various social media platforms. A monthly calendar will be designed, reviewed, and approved with the Marketing team.Schedule creative posts and monitor campaign engagement and analytics.Ensure online content is optimized to engage target audiences and accurately promote the brands. This will include the design and creation of events, blog posts, graphics, informational pieces, special promotions, and managing online listings.Meet with the Marketing team as needed to brainstorm, plan, and review all content.Develop and implement unique and creative campaigns to help raise the brands’ online reputations.Maintain expense records and coordinate purchase order information for all Digital Media programs.

Working with the social media team at Agency 720 to promote and attend events at Chevy Dealerships across Northcentral WisconsinCollaborating on social contentWriting post copyTaking high quality mobile photography

Helped Coordinate outreach events involving school partnerships and promoting financial literacy. Utilized these events to promote the credit union mission, build brand awareness in the communities served, promote goodwill, and to provide positive exposure that may result in membership growth opportunities.Provided efficient, professional service that is consistent with CoVantage service standards to members via phone, lobby, or other member channels.Provides information to members on complex account types.Took applications for various loan products and answered questions knowledgably.Assists members with home equity line of credit loans.Makes referrals to members regarding other credit union products and services when appropriateProcesses a variety of transactions and account maintenance for members accurately and in a timely manner.Consistently performs an acceptable level of work that meets or exceeds standard job expectations and/or as compared to others in similar roles.Provides and gathers information, completes forms and workflows, processes deposits and other transactions, processes and/or closes consumer loans, performs account maintenance for updates and changes, maintains compliance with policies and procedures, and resolves member concerns or inquiries. Served as a back up coach to new staff to ensure they are well trained in all aspects of the Member Service Representative position and are meeting credit union standards of providing members with exceptional service.Exceeded goal expectations and was labeled as a high performer.

B2B Business CoordinationCreated trade and retail centered content Monitored and processed applications to the business portalContent CoordinationEmail campaign developments & metric focusMarketing strategy & collaborationsContent updated as neededPromotional strategy & collaborationsPhotography & VideographySocial Media Coordination* Strategy & Collaboration* Facebook Group Posts & Engagement* Facebook Likes & Comment Management* Pinterest, Facebook, Instagram & Twitter Posts & EngagementSales AssistanceCustomer inquiries/ communication - Phone, chat, emailOnline chat managementOnline quote managementOutbound & Inbound phone callsScheduling sequencesFollow up ProceduresStandard Operational ProceduresCRM software data entry, reporting & managementProvide outstanding customer service & supporting the team as needed

Responsible for reconciling payment reports. Participated in many CI events to improve this positionPosts secondary market loans and in house loans creating mortgage satisfactions as loans are paid in full and partial releases as needed. Locks secondary market rates within Fannie Mae as needed or when requested by a Mortgage Loan Originator. Ensures that secondary market loans are transferred to Fannie Mae so that loan information is submitted to the investor in a timely mannerDisburses payment of real estate property taxes and private mortgage insurance for both in-house and secondary market loans from members’ escrow accounts Assists the Mortgage department in the ongoing collection and documentation of data in a timely submission of the annual HMDA reporting to NCUA. Ensures quality control on packages returned from title companies and tracking packages to be sure they are returned and scanned in a timely manner following up on documents not returned with packages. Serves as the primary contact for frontline staff with questions when processing secondary market payments.

Helped Coordinate outreach events involving school partnerships and promoting financial literacy. Utilized these events to promote the credit union mission, build brand awareness in the communities served, promote goodwill, and to provide positive exposure that may result in membership growth opportunities.Provided efficient, professional service that is consistent with CoVantage service standards to members via phone, lobby, or other member channels.Provides information to members on complex account types.Took applications for various loan products and answered questions knowledgably.Assists members with home equity line of credit loans.Makes referrals to members regarding other credit union products and services when appropriateProcesses a variety of transactions and account maintenance for members accurately and in a timely manner.Consistently performs an acceptable level of work that meets or exceeds standard job expectations and/or as compared to others in similar roles.Provides and gathers information, completes forms and workflows, processes deposits and other transactions, processes and/or closes consumer loans, performs account maintenance for updates and changes, maintains compliance with policies and procedures, and resolves member concerns or inquiries. Served as a back up coach to new staff to ensure they are well trained in all aspects of the Member Service Representative position and are meeting credit union standards of providing members with exceptional service.Exceeded goal expectations and was labeled as a high performer.

Processed transactions to member accounts accurately and in a timely manner.Accurately balanced all work on a daily basis following balancing and cash variance procedures as outlined in the manual.Takes the initiative to find jobs to keep busy with during slow times.Processes loose coin for members, coin and currency orders, and orders or exchanges of foreign currency.Sells bank checks, money orders, cashier checks, and gift cards as requested by members.