• Execute integrated finance solutions for customer’s transportation general ledger, cost allocation and key performance indicator reporting• Utilize SQL to develop custom reports to organize and display data according to client specifications• Deliver weekly financial reporting and month-end accrual financial reporting to customers; overseeing over millions in annual all modes transportation spend• Partner with Product Development team to drive continuous improvements related to reporting and analytic functionality of enterprise programs• Support systems integration efforts for new customer implementations; including customer requirements gathering, engineering, testing and executing final solutions

• Write general ledger coding scripts to read carrier invoice information and efficiently apply client specified cost allocations• Develop and manage standard operating procedure documentation for all clients• Track processing metrics to ensure client financial obligations are delivered within set terms• Collaborate with Client Services, Freight Audit, Parcel Audit, Carrier Services, and Proactive Analytics teams to deliver client solutions, resolve concerns and drive customer satisfaction

• Accurately identify and manage audit exceptions based on client’s contracts with individual carriers• Leverage BI software to collect and analyze data, identifying trends, potential threats and opportunities; monitoring metrics on all customer KPIs and carrier specific performance• Support new customer implementations; including carrier data transmission, freight contract management and TMS integration• Drive carrier data compliance to meet audit requirements and client expectations

•Implement the use of new technology to generate additional sales revenue and streamline the customer service experience •Calculate and track equity of vehicles in service to present customers with a purchase price•Conduct audits of warranty claims and schedules, reviewing open claims and checking for payment adjustments•Analyze problems with claims, working with technicians and service advisors to find a resolution •Submit claims in a timely manner to receive proper payment and adjust accounts accordingly •Market products by executing advertising campaigns and curating social media posts•Evaluate user engagement to better promote product and increase campaign reach

•Promoted to Corporate Trainer and Shift Manager after one year as a team member for outstanding ability to lead colleagues and alleviate situations•Supervised team of employees during each shift: responsible for shift goals, employee productivity and customer relations •Calculated product usage and successfully ordered supplies based on demand analyses and projected sales•Created schedule based on projected sales volumes to avoid high labor costs