Technical Experience Lead
Current• Provide consultation to prospective and existing clients regarding products and services• Assist customers with billing issues or complaints• Educate customers on use of products and services• Support customers via inbound call, email, and trouble ticket to resolve issues• Troubleshoot technical issues and provide timely resolutions• Respond to performance and downtime monitor alerts• Perform preventative maintenance on customer products and management systems• Collaborate with team members to resolve trouble tickets• Handle trouble tickets requiring escalation and/or specialized expertise• Supply supplemental training to team members• Identify upsell opportunities and provide information