Cass D Email & Phone Number

Huffman, Tx, Us

Huffman, Tx, Us

Austin, Texas Metropolitan Area

• Primary contact for reviewing, investigating, and auditing High Value, High Risk load information and OTR carrier profiles via in house transportation management system and real-time online monitoring services to ensure customer, truck, and shipment details meet peak industry standards, on top of federal and contractual compliance requirements.• Leverage internal relationships to cooperatively address discrepancies arising in carrier profiles and load documentation, while also informing internal teams of High Value, High Risk policy updates.• Perform trainings over High Value, High Risk resources and procedures on as-needed basis to ensure a basic teamwide understanding, including acting as a subject matter expert outside of scheduled trainings as questions both in and out of the Compliance team arise.• Execute account management and make updates as needed during daily monitoring of the safety, insurance, and authority status of current and new carrier partners.• Active, independent monitoring of live escalation verdicts from Compliance HVHR leadership and taking appropriate action as directed and in a timely manner.• Maintain quick resolution expectation from sales/business development teams while working in first-in, first-out manner in specialized high risk/high value queue alongside a cooperative general project queue.

Austin, Texas Metropolitan Area

Austin, Texas, United States

Fast paced "eyes in the sky" problem solving role controlling deployment of food delivery robots within various markets of the coastal U.S. Oversaw safe and efficient operations through delegation of tasks between pilots and field operatives, risk management, and lead weekly check-ins regarding team roadblocks and learning opportunities. • Cross functional communication/feedback on employee interactions, operational status of bots, and placement of both tech and personnel. • Constantly collaborating across pilot, field operations, support teams, maintenance repair and operations, engineering, human resources, and dispatch teams to ensure effective solutions and outcomes and maintaining this engagement throughout the workday.• Crafted integrated solutions around long-term problems to encourage progress by becoming a knowledgeable resource for the corporate team. • Lead morning deployments of robots and field operatives, consistent documentation and tracking of information during multiple shifts in a flexible schedule. Supervise end of day robot round up and drop off back at maintenance, repair, and operations facility. Ensured follow through on discussion and explanation of documented roadblocks at end of day.

Austin, Texas Metropolitan Area

Received and processed long term disability filings, adherence to strict deadlines and maintaining consistent contact with claimants via telephone regarding file status and missing/incorrect documentation. Interacted with medical professionals and upper management to ensure accurate file determinations and to avoid errors returning to desk for correction. • Interpreted Health and Human Services policies and objectives to identify, define, and organize ledger for multiple activities and events.• Independently represented HHS/DDS at state level, collaborated with on-site medical professionals to analyze complex medical data and make educated file decisions. Applied technical knowledge of HHS procedures to resolve file complexities and coordinate to ensure filing hand-off and delivery.• Engaged with upper management to do knowledge handover and transfer for completion.

Austin, Texas Metropolitan Area

Worked a 12 month period to begin initializing long term disability filings under a mentor with progressive milestones. Successfully completed on-the-job assessments of telephone communications, software navigation, and file completion procedures. • Graduated from a full-time, 4-week, classroom setting training covering procedures, terminology,software/database navigation, and situational preparedness for daily communications. • Gained an understanding of the basics of Health and Human Services policies and objectives.• Began first interactions with internal and external contacts while representing HHS/DDS at state level, under supervision until granted endorsement for the role of Disability Specialist II.

Houston, Texas Area

Coordinated with logistics companies and truck drivers to complete and maintain DOT/FMCSA compliant files. Audited entire employee files for trucking fleets per federal regulations. Coordinated with team to input on software updates and user interface changes in archival program. • Directed clients on navigation and use of organization specific software. Audited hundreds to thousands of individual files on a weekly basis, ensuring compliance with federal regulations (FMCSA & DOT) through evaluation of documents by hand. • Mentor and demonstrate product functionality of the customer archival program. Addressed software usability and generated support tickets for bugs and/or missing functions in internal and external discussions. Repaired errors in system created by imperfect data, requiring hands-on approach for problem solving