Cyara is the world's leading CX Assurance Platform provider & the only AI-led CX transformation platform that spans the entire development lifecycle of your contact center technology. In my role at Cyara, I work closely with a variety of Strategic & Enterprise accounts, helping them get the most out of our solutions. I partner with key stakeholders, decision-makers, & their teams, using a consultative approach to support them in achieving their goals.I strategize with clients to address business challenges, set actionable goals, and drive outcomes through regular check-ins and Executive Business Reviews. I monitor product usage, manage renewals, collaborate across teams, and identify upsell and cross-sell opportunities. I proactively mitigate risks, analyze data to improve retention, and promote customer advocacy to enhance brand loyalty.

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.

Developed Education Success Manager playbook, guided customized training for Contact Center roles, and contributed to though leadership and launch of CX soft-skills product. Built onboarding processes, received the Impact Award for creating ESM strategy and documentation.

Alchemer helps companies integrate their feedback into the systems that drive their business so that they can take action and drive results.We put data in the hands of people who take action through the systems they use every day so that they can utilize that information and improve their business and profitability.● Churn rate of 1 per quarter with an average renewal base of 90+ accounts.● Enable account growth by understanding customers' projects, initiatives, and company culture.● Held monthly communication cadences and regular business reviews to ensure growth and retention and presented to C-level stakeholders.● Forecasted renewals and upsell activities and analyzed data to keep a pulse on customer health.

Member of the highest-grossing team; Cisco focused, with the ability to cross-sell multiple lines. On target to achieve $40m yearly goal. Develop and report sales data on a bi-weekly basis to analyze key information about OPL (order-profit loss), customer retention and acquisition, net-sales, products, and margins to increase sales profitability and meet forecasted goals.Manage all quote requests, incoming orders, and open issues for four high visibility accounts as well as assist in the workflow from 17 other accounts within assigned territory.Collaborate with multiple teams to efficiently and accurately manage time-sensitive projects throughout the day as well as to brainstorm on team metrics and formulate goals. Proven success in client retention and acquisition. Successful at revitalizing broken relationships with key customers and achieving 300% gain in profit within six month period.

The Patchwork School is an innovative non-profit organization promoting children’s rights and meaningful educational options for all, at the heart of which is a community-based democratic school focusing on Early Childhood (ages 1-8), located in Louisville, Colorado. By respecting children as people with ideas, interests and opinions, and by utilizing our community’s resources, we have created an experiential learning environment that fosters critical thinking and problem solving, develops communication and leadership abilities, nurture’s self-confidence and self-direction, promotes compassion and sustainability, and most of all preserves a passion for learning. Through the school, our parent education, teacher training, and community building, we advocate for freedom, responsibility and compassion in community.

Member of core management team contributing to 300% growth in the year 2009, and steady growth thereon after.Managed inside sales duties for five Account Managers to help achieve monthly/quarterly sales quotas.Processed all incoming orders, quote requests, and configuration validations for customers.Collaborated with vendors, distributors, engineering, and the sales force to define end-user product requirements to develop proposals.Processed orders, coordinated shipments, RMA's, and handled customer-related issues.Promoted products and marketing campaigns.Assisted with the hiring of inside sales team members and responsible for training.Set up contracts, negotiated rates, and hammered out service terms.

Supported three Enterprise Account Managers as well as the VP of Sales while the company experienced 7000% growth in a 3-year span, and was named the fastest-growing VAR (Value Added Reseller) by multiple publications.Engaged in cold-calling sessions to cultivate an interest in several different product sets, as well as to pitch Groupware Technology service offerings.Coordinated pre-to-post sales support to the end-user.Collaborated with engineering to configure highly technical products based on an evaluation of customer needs and recommended additional products and services based on those discussed requirements.Processed incoming orders, coordinated shipments, and resolved customer-related issues.Obtained required documents, clearances, certificates, and approvals from local, state, and federal agencies to complete proposals.Worked with several Distributors (Avnet, Comstor, Ingram, TechData) to complete the pricing and procurement of end-users orders.

Lead Account Manager for top revenue generating customer at the time for GE Access.Assisted teammates in work flow of 14 other accounts.Continually in the lead for volume of quotes and orders processed for each quarter.Consistent high marks for maintaining zero error margins.Sold IT infrastructure products and services to meet monthly/quarterly sales quotas.Collaborated with Channel Sales Executive’s (CSE’s), and Account Executive’s (AE’s) to negotiate new deals as well as maintain a high level of customer satisfaction.Provided pre to post sales support to both VAR’s as well as providing status to AE/CSE’s.