Cassidy Macleod Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto

Toronto, Ontario, Canada

• Work directly for the Director of Residential Property Management analyzing past financial trends, utility consumption, suite turnover costs, contractor costs, contract tenders using Yardi Property Management Software• Compile and manage Above Guideline Rental applications and attend hearings at the Landlord and Tenant Board • Calculate the subsidies for the Housing Connections and low-income Tenants who reside in our Not-For-Profit buildings• Track financials and progress of all major capital work for 7 Property Managers and 29 Residential Buildings, as well as assist in creating and planning capital budgets • Assisted the Director of Residential Property Management with project coordination of the development of a brand new 3 storey, 21 unit rental, including the leasing and marketing of the project• Assist and work directly with the CEO and Director on current and future new build rental projects that include liaising with City of Toronto officials, submitting permits and conducting and analyzing market research• Marketing and leasing coordinator for one of H&R’s largest portfolios that include 6 buildings and approximately 900 units• Work with the IT department to support digital transformation by creating and implementing strategy and process for staff to optimize unit inspections, work orders, and improve reporting and forecast accuracy• Manage vendor relationships and contract negotiations for services needed to operate and improve residential buildings including but not limited to HVAC, cleaning, elevator and building automation services • Conduct site visits and walkthroughs with contractors when tendering projects and negotiating terms• Assist H&R’s Leasing Agent and Lawyer in drafting Leases for the H&R Property Management Ltd. Industrial Portfolio of 36 buildings• Leading the redesign and upgrade to the company website, working with third party vendors to ensure success in creating a more modern and accessible website to drive leads

Toronto, On

• Monitor rental payments and arrears for a portfolio of two residential buildings, and deliver notice of termination forms when required• Create and distribute correspondence to tenants regarding disruptions within the building• Assist the property manager with building and in-suite inspections • Monitor contractors’ progress when upgrading vacant residential units• Receive tenant complaints and resolve them through the correct channels• Daily use of Yardi Property Management Software • Assist the rental agent by showing units in a portfolio of four residential buildings, gather applications, and perform reference checks

Sydney, Australia

• Created a welcoming, friendly and supportive environment by providing outstanding customer service to all staff and visitors • Assisted the Support Services Manager in a range of administrative tasks that included corporate credit card reconciliation, organizing travel for staff, compiling feedback data pertaining to workshops led by INS and distributing data to managers• Provided office support by managing the reception desk, coordinating calendars, ordering office and kitchen supplies, and organizing general staff and kitchen areas within INS

• Assisted the Executive Coordinator on all insurance related matters of a portfolio of residential and industrial properties worth upwards of 1 billion dollars • Acted as liaison between H&R Property Management Ltd., the insurance adjuster and the insurance broker• Responsible for organizing all insurance claims, with attention to detail and discretion as legal proceedings could often times commence• Arranged for payment of any insurance claim or related matter• Organized and arranged for payment of invoices pertaining to day-to-day office management

• Delivered a variety of presentations about programs, careers and information offered at the College.• Scheduled and attended post-secondary fairs.• Provided impartial guidance to prospective students.• Promoted and educated prospective students and guidance counsellors on information and programs on the College

Toronto, Ontario

• Worked as a server, taking orders and responsible for opening and closing restaurant • Promotion to bartender because of leadership skills and work ethic• Demonstrated a positive attitude at all times while working under pressure in order to maintain exceptional customer experience and satisfaction • Communicated effectively with customers, co-workers and employers at all times to ensure an efficient and comfortable environment for all

Toronto, Ontario

•Worked in an extremely busy environment with five other receptionists•Booked appointments for doctors and physiotherapists, took payments, answered phones, and helped patients with athletic braces all while maintaining a positive attitude to ensure customer satisfaction •Multi-tasked various duties and responsibilities extremely efficiently and effectively by using excellent communication skills, interpersonal skills as well as effective use of the program Abelmed on the computers•Managed to complete all day-to-day tasks and duties while also helping the financial officer with billing patients weekly and mailing out collection statements bi-weekly

Certificate, Facilities Planning And Management

Postgraduate Certificate, Marketing Management And Financial Services

Bachelor Of Arts (Ba), Psychology

Certified Associate In Project Management