Cassidy Moss, Mba Email & Phone Number

I pride myself as an Operations Executive that can effectively transform the business, people, and customer service experience to enhance business operations efficiencies. I am a highly driven executive with extensive experience providing direction to operational teams to deliver consumer financial products and proposing services and closing opportunities. I consistently demonstrate sound business judgment, adaptability, and a talent for engaging across disciplines and levels. I am adept at providing operations management consulting and leadership for implementing solutions and managing priorities.During my career, I have:• Driven humanity back to the servicing and collections process while leveraging the customer-first collections process, resulted in successful customer-centered operations. • Overseen lending product requirements and implemented processes and procedures in the U.S. market.• Evaluated and built compliant collection and recovery processes and delivered world-class service to delinquent customers by providing the best possible experience and resolving customer financial difficulties. • Managed critical servicing and collections vendors, customer operation metrics, and external vendor metrics.• Directed multiple Servicing and Collections Call Centers, teams of managers, floor coaches, project managers, and Operations Analysts, including 125+ Inbound/Outbound agents and nearshore BPO Site Management.My colleagues commend my responsiveness, organization, and ability to drive the achievement of objectives. I believe my goals and strengths align well with this role and contribute to your company’s success. I would welcome the opportunity to discuss your needs and my experience in greater detail.✦ Key Skills ✦✦ Improving Business Operations✦ Cross-Functional Leadership ✦ Customer Retention, Cross-Sell ✦ Communications Management ✦ Strong Start-Up Experience ✦ Restructuring, Improvement Process ✦ Servicing and Loss Mitigation ✦ Cost-Effective Measures ✦ Workforce Engagement✦ Influence Decisions, Culture ✦ Optimizing Collection Strategies ✦ Training and Engagement ✦ Implement Best Practice Services✦ Delivering Operational Excellence ✦ Training and Development ✦ Persuasive Communicator

Listed skills include Microsoft Excel, Public Speaking, Powerpoint, Microsoft Office, and 46 others.

• Small Business Owner

  Tailored Concrete Solutions

  Texas, United States