Cassidy Pierce Email & Phone Number

As a Customer Solutions Specialist at First Horizon Bank, I research and resolve escalated client issues related to loans, credit cards, and customer experiences. I ensure retention and world class service by applying my skills in communication, problem-solving, and data entry. I also have an A+ certification and a Microsoft Office Specialist certification that demonstrate my proficiency in computer information systems.I have a diverse and extensive education background, with an associate's degree in business administration and management from Roane State Community College, currently pursuing a bachelor's degree in Computer Information Technology at Western Governors University, and two vocational degrees in computer information systems and cosmetology from Tennessee College of Applied Technology. I am passionate about learning new things and expanding my knowledge and abilities.I have over 10 years of experience in various fields, including retail management, social work management, and customer service. I have supervised and led two high performing store locations at GameStop, and prepared to grow to a district manager position. I have also helped others be the best they can be, individually and as a team member, by embracing creativity, innovation, and motivation. I pride myself on being meticulous and being a problem solver.When I'm not working or keeping up with my studies, I enjoy reading novels, working on computers, and spending time with my family. I believe that the goal is to create something that will last, and I strive to do so in every aspect of my life.