• Response to and initiation of inquiries to various sponsoring agencies in Kuwait• Provision of orientation and advice for over 180 Kuwaiti nationals• Communication with students, parents, universities, and government officials regarding educational, personal, and financial matters• Reference, maintenance, and documentation of scholarship files and mission decrees• Evaluation of student progress in fulfilling requirements of their scholarship alongside the guidelines of their universities• Consultation with the Kuwaiti Cultural Director, Attachés, and Department Director• Creation and presentation of academic reports for the Kuwaiti Cultural Director • Tracking and authorization of time sensitive accounting issues• Support for newly trained academic advisors• Creation and implementation of office wide organizational structures

ESL Student records, reporting, and coordination Create and update accurate and detailed student spreadsheetsResponsible for submitting final grades to embassies/sponsored affiliations in a timely manner Provide reports for students regarding attendance, grades, and academic progress. Create letters of student attendance, including probation and dismissal letters. Communicates with teachers for the collection of attendance, midterm grades, final grades, perfect attendance, and straight A’s. Supervision of 4-7 academic student workers. Assign projects/tasks to GAs, and oversee that GAs stay on task. Administrative Support to IP ESL Managers, Staff, and TeachersPrepare academic information used for quarterly 10 Week ESL program. Schedule presenters for awards ceremonies. Share ceremony information with IP Activities.

Taught six different language courses including International Tourism and Business English Maintained a safe classroom environmentPrepared and administered tests, examination papers, and exercises\Planned, prepared, and delivered lessons to a range of classes and age groupsCreatively produced new materials, including audio and visual resourcesParticipated and organized social and cultural school events including English Camp, Sports Week, and Just Say NoBasic administration

Assist Public Programs CoordinatorUpdate public program websiteAct as liaison between volunteers and public programsCoordinate volunteer orientation Assist with preparation and running of special eventsAssist with the directing of public programs and management of 300 volunteers

Prepared lesson plansTaught English skills appropriate for students levelTracked and monitored students progressCreated comfortable environment for studentsResearched and implemented appropriate materials for activities

Prepared and typed meeting minutesCollected required PLA documents, insurance certificates and OCIP documents from subcontractorsCreated and maintained logsCollected and sent out invoices for paymentsFiled paperwork, entered data, and answered phonesDistributed and posted "Requests for Information" from subcontractorsAssisted Project Engineers with tasks such as submittals, drawings, and change ordersTrained in Expedition software

• Ski Lodge Front DeskDistributed ski lift passes and equipment rentalsAssisted guests with questions and/or problemsProvided information to customers via phone or in-personRegistered customers for ski/snowboard lessonsCashiered and counted inventory on merchandise• Market StationMaintained complete knowledge of floor plans, company information, menu information, and operationsMaintained clean environmentMaintained quality customer serviceSold menu items and beveragesComputed basic mathematical calculations• Just For Kids ProgramTaught arts and crafts for children’s programsSupervised children activitiesMaintained a safe program environment for participants and staffParticipated in and lead recreational activities• CampgroundChecked-in and checked-out guestsMaintained campgroundMaintained clean cabinsRan campground store including cashiering, stocking merchandise, opening and closing reportsTrained in Micros software

Opened and closed storeTook and fulfilled ordersOrganized merchandiseEnsured customer satisfaction

Coordinated front desk operations and ensured high quality customer serviceAnswered telephone and counter inquiries; referred questions, took messages, and provided basic informationFiled and retrieved records and filesCreated, organized, and maintained logs and recordsDistributed and sorted incoming and outgoing mailMaintained inventory of office suppliesTrained newly hired employees