Cassie Chaplin Email & Phone Number

Dedicated professional with proven record of increasing client satisfaction and retention. Highly motivated employee with determination to help others while continuing to advance knowledge of changes in the technology field. Empathetic management style with proven team positivity, morale, increased sales and customer satisfaction through personal interactions and understanding. Eager to learn, train others and give 100% in every interaction- and always with a smile. 😊5 years at SaaS company. 5 years in B2B.10 years sales experience including high dollar special order electronics and audio equipment.Professional installer- certified technician. Certified in sales of elite brands.4+ years in customer/ technology and product support.Medical office management specializing in chiropractic and massage therapies Retail management in hospitality industry, health and wellness, specialty pet and food industryNon profit renewal experience in customer success role with over 580 active accounts with over 1.5 billion in revenue retained annually5+ years Customer SuccessClient facing roles as well as operational role experience and expertise.Technical support experience and expertise with customer delight and success resulting. 3+ years on cyber security insider teams8+ years in hospitality industry.Zeta Tau Alpha alumniMember of Toast Masters Non profit board member (2 foundations)

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  Middle Tennessee State University (Mtsu)

  Mass Communication/Media Studies