- Collaborated with the product marketing team to create new marketing initiatives and measure results.- Researched industry trends and insights to inform marketing decisions and strategies.- Managed website and social media content to ensure accuracy and consistency.- Refined marketing strategies to increase efficiencies.- Helped to maintain and continuously define the company brand.- Utilized measurable performance metrics for marketing campaigns to track associated sales growth.- Drove quality assurance for marketing materials and promotions.- Supported event marketing efforts by planning, executing, and following up.

- Utilized automated systems to log and retrieve call information.- Generated reports on customer service metrics to inform management.- Complied with corporate and regulatory policies regarding information confidentiality and privacy.- Provided account information to customers and explained bill service policies and customer rights.- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.

- Greeting customers in a friendly manner and taking food and drink orders- Preparing and serving beverages, ranging from simple to elaborate ones- Preparing and serving food items such as soups, sandwiches and pastries- Answering customers’ questions about menu choices- Promoting and recommending menu options to customers- Taking payment from customers- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs - Keeping the work environment sanitary and organized- Evaluating and modifying processes to improve efficiency and quality of service - Working to attract new customers and expanding the menu- Drove the B2B sales with local companies for daily coffee- worked pop-up events in local communities to market our coffee

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.

- Communicate rink program information to Guests- Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities- Coordinate locker room check-in and check-out procedures- Greet and assist Guests throughout the facility- Answer telephone in a cheerful, courteous and timely manner- Efficiently and accurately perform scorekeeping duties- Communicate effectively with referees in fast paced, dynamic environment- Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate- Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service- Adhering to First Aid and emergency guidelines and procedures- Being alert to and communicate safety/security problems to Shift Manager in a timely manner- Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests- Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices- Assisting in annual maintenance projects- Periodically, efficiently performing clerical activities- Maintaining a professional and organized demeanor when dealing with both internal and external Guests- Providing services as required for special events, tournaments and competitions- Performing various tasks as necessitated by Guest Service or facility requirements