I was a part of a team of UX specialists working to redesign Allstate’s quoting tool for insurance agents. Partnering with agile teams and stakeholders, I focused on executing new designs while creating a roadmap for the product vision. I conducted a research study to determine strategies for motivating agents and integrated the findings into the system. I collaborated with other UX Architects and Visual Designers to redesign the navigational structure—building off of insights from a user research study.

Designation selects one UX designer from every cohort to serve as an assistant creative director and project manager for the incoming cohort. “I was selected to fill this role for the incoming cohort of 15 designers. I work with them to provide feedback, critique, and guidance as they move through the program.”

As part of a team of designers in an immersive design program, I developed UX design skills and practices. My deliverables included user interview guides, competitive analyses, research syntheses, personas, journey maps, wireframes, prototypes, usability testing plans, and annotations. I worked on a total of five projects. I improved my client communication skills through work with the following clients:Style545, a startup that bridges the gap between online and in-store shopping. They sought to provide personalized “looks” for shoppers to buy online or try on in store. We focused on improving the in-store experience through a mobile app with outfit inspiration.CallOnTheGo, a startup helping small- to mid-sized businesses increase sales by improving their call rate with a mobile autodialer. We improved the design of the current mobile app and better integrated their sales process.

I worked on a variety of internal and client projects. I worked with a cross-functional team on the development of a chatbot for Solstice’s annual FWD conference. My responsibilities included project management, content strategy, and requirements writing. Later, I worked with the internal resource management team—helping track employee utilization and staff upcoming projects.I also worked with two Fortune 500 clients—one industrial automation and the other financial services. I helped set up initial web analytics for our industrial automation client by writing acceptance criteria and collaborating with our developers. I also participated in brainstorming sessions around design requirements for their beta website. In addition to my work in industrial automation, I worked with a financial services client. I managed all the internal budget tracking and I worked with a client-side team’s customer-facing website. I took on the responsibility of project planning and ensured the team met the business requirements.