Cassandra Hernandez Email and Phone Number

• Execute high volume full-cycle recruiting and staffing plans across multiple locations weekly• Administer and communicate H.R. policies, procedures, programs in several of the following areas: Talent Acquisition, Compensation and Benefits, Employee Relations, Safety, Compliance, etc. • Facilitate presentations, orientations, and training as needed• Utilize formal interview skills to select best candidate for available positions• Utilize formal and informal feedback from business management to drive human capital decisions and demonstrate measurable value to the organization• Process job applications, background checks, and I-9s • Demonstrate thorough knowledge base, consistent time-management skills, and provide an effective consultative partnership with business management• Implement employee relations strategies to ensure organization is able to attract and retain qualified employees and maintain a productive work climate• Collaborate with other members of H.R. team and maintain a working knowledge of other roles in the function

• Consult with CEO’s, business owners, and/or HR managers to determine which programs suit the business needs • Use research and target marketing skills to solicit supplemental insurance products to businesses• Perform group and individual presentations of selected products• Administer enrollment for employees via in-person, phone-call, or email• Assist clients with claims processing• Earned Fast Start, Super Fast Start, Fireball, Super Fireball, and Triple Crown Awards

• Brand ambassador at exclusive beauty retail locations such as Sephora, Ulta, and Macy's• Collaborate with the territory Account Executive and retail partners for successful event day execution• Work independently or as a part of a team for sales goal achievement • Elevate the client experience through shared knowledge, artistry, sales skills and showcasing of products, trends and application• Responsible for merchandise inventory and in-store display appearance• Selected to participate in the World Summit and Coachella Event

• Increase awareness of DERMAdoctor products by engaging customers in the cosmetics and skincare departments• Demonstrate proper use of DERMAdoctor products• Educate consumer competitive advantages of DERMAdoctor products• Captivate the consumer with high energy while conveying a passion for the DERMAdoctor brand• Listen to the customer for what they need while recommending the appropriate DERMAdoctor product to provide the benefits as desired• Be a credible and trustworthy source of information to the consumer so that they may make an educated purchasing decision• Responsible for maintaining point of purchase material and appearance of brand while in store locations• Build relationships with store personnel to assist in achieving sales goals

• Scheduled, posted and monitored daily social media content on Instagram, Snapchat, and Facebook• Created online marketing content for the company’s website and social media accounts emphasizing beauty services and products• Provided exceptional beauty consultations and services to clientele in a prestigious and hygienic environment• Maintained relations to build clientele loyalty, referrals and brand reputation

• Assisted management in operations, merchandising and advertising of a fast-paced retail environment• Adequately communicated with District and Store managers to analyze competitors, customer profiles and store expectations• Compiled and analyzed Net Promoter Score surveys for trends in retail customer satisfaction• Successfully completed training in team leadership, pharmaceutical laws and policies, theft prevention, recruitment and diversity• Displayed “Extraordinary Customer Care” and supported sales through effective merchandising and inventory management • Collaborated with peers to execute store and corporate headquarter projects outlining performance data and market application • Winner of Intern Team Challenge regarding increasing immunizations, customer experience and front-end sales

• Color, Skin Care, and Fragrance Consulting • Multiple-client servicing in high-volume location• Assess client's needs and recommend products to meet their needs• Create brand awareness and support for targeted sales goals• Communicate product knowledge to clients as appropriate• Scheduling and providing makeovers to clients while surpassing required sales goals• Promoting point-based reward system to increase repeat purchases• Maintaining, stocking, and sanitizing beauty stations for client usage• Break-down and update brand visuals• Customer Loyalty Index Winner for 3 Consecutive Months

• Set up, break down, product preparation and sampling during in-store demonstrations• Generate brand awareness and positive product impressions to increase sales• Assess customers’ individual needs and interests in order to best recommend products