- Collaborate with management teams to establish sustainable improvement goals for morale and team engagement- Conduct assessments to gather information about management disconnect, employee dedication and enthusiasm, and common roadblocks to determine root causes, develop and implement target strategies, and remain flexible for refinement- Assist in DEI initiatives, such as gathering diverse panelists for discussion, fostering allyship, and recruiting new members to cultivate an inclusive and welcoming workplace culture- Contributing author to a refreshed company-wide DEI charter to create a more inclusive and equitable workplace that values diversity, inclusion, and belonging- Curate engaging content for the internal newsletter that highlights DEI objectives within the organization- Advise 25 remote individuals and 60 retail locations on best practices for business operations and service to ensure everyone is effectively and efficiently working towards a common goal: a seamless customer experience- Lead effective, engaging training initiatives, and provide ongoing support to individuals to reinforce critical concepts

- Collected sales figures and organized retail trends to recognize patterns and forecast the business in order to stay competitive in the fast-paced retail industry- Interpreted and executed monthly marketing and merchandising directives, monitored product performance, and made adjustments to improve business growth- Built strong relationships with retail center's management company, cross-promoted, and established partnerships with other local businesses with similar values- Organized product launches, along with charity, VIP, runway, pop-up, and collaborative events to attract attendees and strengthen brand awareness- Identified skills and characteristics necessary for full-time and part-time job descriptions, managed job posting(s), reviewed resumes, conducted interviews, and verified candidates for 10 people across 3 locations

- Establish clear expectations with the artist or venue regarding the scope of work, timeline, and monetary compensation- Execute social media strategy, engage with the target audience, and regularly monitor metrics to refine high-quality content to build the company brand- Research assignment to plan photographs and composition while considering lighting, angles, and perspective- Edit and enhance images to capture the essence of the artist, event, and/or scenes- Write articles to engage and inspire audiences- Edit and proofread content for accuracy, clarity, and style

- Nurtured relationships with 100+ clients in-person and virtually to build trust and create a positive experience- Surpassed department-mandated sales goals through self-motivated and continuing to set new personal challenges like improving virtual sales, cross-selling, and product knowledge- Led and motivated 10 person team of full-time and seasonal hires to achieve departmental objectives, resulting in a significant 20% increase in performance

- Considered KPI targets and market trends to develop strategies on how to increase profitability- Mentored teammates by routinely communicating about personal and professional development to ensure strategies and goals align. And if not, to adapt accordingly- Presented key messages and strategies that supported new political and social campaigns for the season

- Negotiated real estate agreements and contracts within budgetary restraints- Managed agreements with contractors to ensure all parties complied with terms, expectations, and were within legal confines- Oversaw multiple projects simultaneously: event planning, marketing campaigns, networking with organizations within the community, and sale initiatives to increase profit- Authored personalized responses to feedback and complaints to illustrate the business' commitment to improving the customer experience- Facilitated full-cycle of the employment process: recruit & hire, manage communication with candidates, complied with HR legal requirements, and maintain employee data- Oversaw a small business payroll system to ensure employees are paid accurately and in a timely matter

- Strategized for maximum productivity and revenue by identifying the task at hand, prioritizing, staying organized, and focused in a fast-paced environment- Adjusted shop schedule by balancing business needs, stylist timing, and large parties to minimize the risk of negative impact on performance.- Applied basic accounting principles when processing payments and allocating stylist gratuity, ensuring accuracy and compliance with financial regulations