As a Director in the Performance Technologies division of The Advisory Board Company, I partner with health care organizations to address their most pressing challenges related to critical revenue cycle functions. I specialize in helping medical groups, hospitals, and health systems maximize patient access performance, reduce denials and bad debt, accelerate cash and increase patient satisfaction.I am one of the firm's leading revenue cycle experts and support leaders in our marketing and sales teams, product development team, and service delivery team to ensure our members are seeing value from our work and manage toward the firm's larger growth strategy.

Consulting and Relationship Management:• Document an average of 4:1 ROI for partners through various risk and opportunity analyses, process changes and best practice recommendations• Create hospital-specific revenue cycle strategies including reimbursement improvement, collections segmentation and strategy, bad debt sale implementation• Revenue cycle management consulting for individual cohort of over 100 hospitals • Manage the firm’s relationship with 3rd party data vendors used to drive the business intelligence platform Product Development and Marketing:• Self Pay Compass Product Manager acting as bad debt subject matter expert for delivery team of 20 dedicated advisors• Design marketing and implementation strategy for business intelligence tool focusing on hospital bad debt management• Work closely with New Product Development to re-align business intelligence solution with industry trends and concerns of hospital CFOs and Revenue Cycle Directors

Client Management:• Managed relationship with UK debt purchasers and debt portfolio owners • Supported debt purchasers through TDX debt sales totaling a face value of £2bn (marketing, data due diligence, risk process analysis, bid performance and pricing feedback, post sale support) Business Development:• Grew market size 20% by introducing new purchasing entities to UK debt sales• Managed cross-selling of TDX Group products and services to existing clientsProduct Development and Marketing:• Defined and presented internal service-line value proposition for new products and services • Managed the internal development and go-to-market campaign of approved products and services Strategy:• Advised Debt Sale Delivery team on optimal timelines, structure, and segmentation of debt portfolios sold on the TDX platform• Offered strategic planning and decision making support to business development team regarding emerging markets (sectors, countries, products)• Represented Debt Sale team on the TDX Strategic Growth Committee (designed to reach the goal of multiplying the business x10 by 2010)