Cassie Chen work email
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Cassie Chen personal email
Strategic leader in operations management with a standout IT background, consistently leading projects to top performance rankings.
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Head Of StrategyMister MobileSingapore
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Senior Business Growth ManagerMister Mobile Nov 2023 - PresentSingaporeAs the Business Growth Expert at Mister Mobile, I am at the forefront of driving transformative change and operational excellence within the organization. My primary focus is on spearheading strategic initiatives that fundamentally reshape our business operations, ensuring that we remain agile and competitive in a rapidly evolving market.
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Customer Relatioship ManagerAntalpha May 2022 - May 2023SingaporeLed the strategic overhaul of customer service operations in CeFi and DeFi, implementing advanced KYC systems and successfully managing multiple high-impact projects. Achieved industry-leading results, including a 15-minute FCR and 85% CSAT, while driving cross-functional teams to enhance efficiency and ensure regulatory compliance. -
Player Support LeadTencent May 2021 - May 2022SingaporeDrove team performance and coordinated with suppliers and project teams across China, Taiwan, and Europe, ensuring alignment with business goals and delivering exceptional customer service, evidenced by a 78% CSAT score and a 10-minute FRT for a user base exceeding 500,000. -
Customer Service SpecialistWargaming May 2020 - May 2021SingaporeEnhanced customer service quality and strengthened relationships by managing key service areas, updating FAQs and templates based on ticket trends, supporting projects, and overseeing bilingual content (Chinese and English) on the CS portal, leading to a 20% boost in customer satisfaction. -
Sales ManagerImaging The World Pte Ltd Aug 2018 - Feb 2020SingaporeCrafted and implemented a B2B sales strategy that drove a 30% increase in revenue (US$450k) from 2018 to 2019, successfully expanded the customer base by securing over 10 new business accounts, and efficiently managed 60+ international accounts.
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Senior Sales AssociateShilla Travel Retail Pte Ltd May 2015 - Aug 2018SingaporeStrategically crafted and executed targeted sales promotions that resulted in a significant 20% increase in revenue. Simultaneously, designed and conducted comprehensive training programs for beauty advisors, enhancing their product knowledge and sales techniques, which contributed to a noticeable elevation in brand awareness and customer engagement. -
English Teacher And Admissions CounsellorJordan System Language School Mar 2013 - Apr 2015台灣 台北市Successfully fostered relationships with parents, boosting student enrollment from 60 to 100 in one year. Identified and addressed learning gaps, raising English exam scores by 10%. Played a key role in student recruitment and event planning, achieving a 15% increase in new enrollments. Collaborated with colleagues to lower employee turnover, enhancing productivity and reducing monthly operating costs by NTD 15,000.
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Guest Service Relation Team LeadRelite Hotel Mar 2012 - Mar 2013Taipei, Taipei City, TaiwanEnhanced customer service, ensuring thorough resolution of guests' issues. Achieved high occupancy rates through effective suggestive selling. Improved guest satisfaction by accommodating special requests and streamlining check-in/check-out processes. Managed colleague shift schedules and coordinated with housekeeping to optimize room availability for guest needs.
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International Sales ExecutiveOriental Button And Fashion Accessories Co. Ltd. Apr 2011 - Mar 2012台灣 台北市Crafted B2B sales strategies, achieving sales quotas and managing a client portfolio yielding NTD1.5 million yearly. Streamlined China branch operations, cutting costs by 5%. Coordinated with factory managers for budgeting and sales presentations, and ensured product quality and timely shipping with the operations team.
Cassie Chen Education Details
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Business Administration And Management, General -
Lunghwa University Of Science And TechnologyForeign Language In English -
Business Administration
Frequently Asked Questions about Cassie Chen
What company does Cassie Chen work for?
Cassie Chen works for Mister Mobile
What is Cassie Chen's role at the current company?
Cassie Chen's current role is Head of Strategy.
What is Cassie Chen's email address?
Cassie Chen's email address is ca****@****.com.sg
What schools did Cassie Chen attend?
Cassie Chen attended Northumbria University, Lunghwa University Of Science And Technology, National Taipei College Of Business.
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Cassie Chen
Singapore -
2chubbfs.nl, yahoo.com
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