Cassie Adams Email and Phone Number
Cassie Adams work email
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Cassie Adams personal email
I'm the positive and collaborative partner you want on your team. I bring organization and process optimization to the next level and have a notable skill set you can check out here on my profile! Above all, I love people. I'm seeking a way to use my talents to help others and make a lasting impact in the workplace. I'd love to chat with you about what I bring to the table that can contribute to your team's goals!Top five CliftonStrength: Responsibility | Relator | Developer | Empathy | AchieverDISC assessment: Support | Conscientiousness (SC)I’m a dependable, loyal teammate known for being a good listener and patient when training others on a new project. I really enjoy repetitive, behind the scenes tasks and an environment where I have clear instructions and objectives.MBTI (Myers-Briggs Type Indicator): Turbulent Defender | ISJF-T (Introverted, Sensing, Feeling, Judging)I’m hardworking and devoted with a deep sense of responsibility. I’m a perfectionist who often goes above and beyond the expectations of others. Although I am an introvert, I care about people and have an ability to make others feel seen and loved. I have practical skills and am enthusiastic about accomplishing tasks and reaching goals.Myers-Briggs SuperStrong Insights: Social | Conventional | Artistic (SCA)I have exceptional interpersonal skills and value doing work that helps others. I am flexible and can either work on my own or as a part of a team. I have a natural talent for teaching and training and things like organizing and multitasking come easy for me. I prioritize accuracy, stability, and efficiency and have a knack for finding the best way of doing something and perfecting the process.
First Merchants Corporation
View- Website:
- firstmerchants.com
- Employees:
- 748
-
Administrative SpecialistFirst Merchants Corporation May 2023 - Present• Develop and manage content for monthly newsletters across various department and Employee Resource Groups, including writing original articles on topics relevant to each group.• Authored and maintain a comprehensive guide and training videos for managing receptionist systems, procedures, and equipment. • Design and maintain SharePoint pages for various groups within the organization.• Produced multiple procedural guides for both Consumer and Commercial teams within Loan Operations. -
Social Media SpecialistShutterfly Feb 2021 - Jan 2023• Created a tracking process in Excel for invoices, payments and contracts for social and internal communications teams; submitted contracts through Conga and payments to vendors through SAP.• Coordinated travel arrangements and managed expense reports within Concur. • Scheduled meetings and events for internal and external partners, recording minutes and action items.• Engaged with users on social media platforms via Sprout Social, Social Studio and organically to increase community growth. Created tracking process for all social engagements and direct messages (DMs). • Tracked analytics for all social channels and reported metrics to Influencer Manager and Social Media Manager.• Established best practices and guidelines for various tasks such as Creating new Pins on Pinterest, which I did weekly for a board owned by our social team.• Collaborated with our internal communications team to publish weekly companywide newsletter.• Maintained editorial calendar for company’s LinkedIn page, wrote copy for weekly posts, and generated quarterly reports to leadership on metrics and content performance. • Curated a list of influencers who were interested in collaborating with the brand, and worked closely with our Influencer Manager to launch three separate influencer campaigns, each with their own product focus. -
Customer Experience SpecialistLifetouch Sep 2020 - Feb 2021Muncie, Indiana, United States• Oversaw the escalations team, the Yearbook department, and Customer Service Social Media team.• Processed Better Business Bureau (BBB) complaints, Attorney General complaints, and corporate escalations to support team during heavy workflows within Salesforce.• Led team in engaging with customers on social media channels using Social Studio.• Generated weekly and monthly reports to leadership on metrics for social media platforms. -
SupervisorLifetouch Feb 2016 - Sep 2020• Handled operations of team with 20-30 members, coaching employees on customer interactions.• Managed payroll for 30-100 employees within Kronos.• Identified skill gaps and assisted with developmental growth by mentoring employees.• Generated weekly and monthly reports to leadership on team's key performance indicators (KPIs). -
Seasonal Supervisor & Senior AgentLifetouch Feb 2011 - Jun 2016• Conducted interviews for prospective candidates and collaborated with HR on new hires.• Supported training classes for new and existing employees, both in a classroom setting and one on one.• Created and edited training manuals and guides under supervision of Training Manager.• Provided quality assurance by monitoring employee interactions with customers on all channels including voice, chat and email; then shared performance feedback with supervisors for coaching opportunities. • Acted as a seasonal supervisor for a team of 20-30 and conducted coaching for customer interactions. -
Customer Service Representative & Helpdesk CsrLifetouch Aug 2008 - Feb 2011Muncie, Indiana, United States• Clerical work processing forms, data entry, and additional research and problem solving for sensitive cases.• Cross trained in multiple departments for customer service and helpdesk to resolve customer escalations.• Direct sales for multiple projects and departments, often achieving highest sales of the month.
Cassie Adams Education Details
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Communication, General
Frequently Asked Questions about Cassie Adams
What company does Cassie Adams work for?
Cassie Adams works for First Merchants Corporation
What is Cassie Adams's role at the current company?
Cassie Adams's current role is Communication and Organizational Excellence | Empowering Teams Through Clear Guidance and Structured Processes.
What is Cassie Adams's email address?
Cassie Adams's email address is ca****@****fly.com
What schools did Cassie Adams attend?
Cassie Adams attended Ivy Tech Community College.
Who are Cassie Adams's colleagues?
Cassie Adams's colleagues are Chase Mason, Cliff Lowe, Daniel M. Kruger, Jill Stephenson, Izabela Shtiltz, Andrew Stafford, Erica Campbell.
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